Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry

Kang, Sung‐Eun; Lee, Choong‐Ki; Moon, Y.-J.; Park, Yae-Na; Suess, Courtney

doi:10.3390/su13179704

Cited by 7 publications

(4 citation statements)

References 64 publications

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“…In China, it demonstrates that stakeholder pressure is growing, and airport corporations began CSR operations about 10 years ago (Li & Zhang, 2010). Hence, the results from China are aligned with the theory of social identity and the results of the existing literature on CSR in the airport industry (Kang et al, 2021), as is the case for the overall sample. In contrast, Pakistan's low level of development in CSR in airports compared to China justifies the significant difference in the CSR‐PS relation.…”

Section: Discussionsupporting

confidence: 82%

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

Alam,

Yang,

Bandara

et al. 2023

Corp Soc Responsibility Env

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This article investigates the role of passenger perception on corporate social responsibility (CSR) in improving passenger satisfaction by examining the direct and mediating effects through service standards, customer facilities, corporate image, and corporate reputation in a cross‐culture context. A questionnaire survey was carried out on airport user experiences from 528 passengers using China and Pakistan airports. Smart PLS‐3.3 was used to test the formulated hypothesis. The results showed that CSR significantly affects passenger satisfaction. The results also revealed CSR initiatives have a significant effect on the service standard, customer facilities, corporate image, and corporate reputation. Customer facilities and corporate image were found to be significant mediators for CSR‐satisfaction link. However, the service standard and corporate reputation showed an insignificant relationship.

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Section: Discussionsupporting

confidence: 82%

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

Alam,

Yang,

Bandara

et al. 2023

Corp Soc Responsibility Env

View full text Add to dashboard Cite

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“…CSR efforts are crucial for firms at times of crisis, such as the current pandemic. During COVID-19, companies' stocks with higher CSR ratings on NASDAQ reported less volatility, attributed to businesses with sustainable practices having lower idiosyncratic risks and overall risk (Kang et al, 2021;Shields et al, 2021). In their study, Zheng et al (2021) demonstrate that CSR helped reduce the negative effects of the COVID-19 outbreak on companies' financial performance.…”

Section: Literature Review: Csr During Covid-19mentioning

confidence: 96%

“…Employees' perceptions of the organization's CSR initiatives encouraged them to actively implement in-role safety behaviour. Amidst the pandemic, the companies' CSR practices enhanced their employees' intrinsic motivations and satisfied their psychological needs for belongingness and relatedness, boosting their productivity and performance (Camilleri, 2021;Kang et al, 2021;Aguinis et al, 2020). (2021) conducted a study to reveal the CSR activities of the world's top -ranking hotels during the COVID-19 pandemic.…”

Section: Literature Review: Csr During Covid-19mentioning

confidence: 99%

CSR Initiatives During Covid-19: A Study of Top 100 Indian Listed Companies

Jhawar¹,

Jain²

2021

cgi

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The paper aims to demonstrate the philanthropic initiatives of the select Indian companies during COVID-19 to protect and support their three important stakeholders: employees, community, and customers. The study is based on a systematic literature review (SLR) focusing on literature available on CSR initiatives undertaken worldwide during COVID-19 provided in Scopus and the Web of Science databases. Further, manual content analysis has been conducted to examine the CSR initiatives of the S&P BSE 100 companies. Results showcase that despite a distressing business situation with complete uncertainty, the sample companies have proactively engaged in CSR initiatives to support their stakeholders (employees, community, and customers) through a slew of measures such as remote and on-site working arrangements, support for basic necessities and health-care, maintenance of steady operations, and so on. This study is one of the very few studies that addresses the CSR initiatives taken by the top 100 listed companies in India in the context of the COVID-19 pandemic based on the stakeholder theory perspective. The findin gs of the study can be evaluated by stakeholders to reflect on business' role in promoting social welfare during a crisis period. Academicians, practitioners, and policy makers can evaluate the CSR practices undertaken during the COVID-19 pandemic to give recommendations on what kind of CSR initiatives are desirable in such-pandemic like crisis times.

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“…The same goes with the regulation concerning CoopSR, which is performed by cooperatives that have their unique characteristics compared to other business entities. Thus, organizational identification within cooperatives is necessary to regulate CoopSR as a process of combining perceptions of the organization [61].…”

Section: Regulating Cooperative Social Responsibility In Accordance W...mentioning

confidence: 99%

Corporate Social Responsibility and Cooperatives Business Sustainability in Indonesia: Legal Perspective

et al. 2023

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Corporate social responsibility (CSR) is the company’s contribution to sustainable development. In Indonesia, CSR is generally implemented by large companies in the form of limited liability companies (LLCs) and state-owned enterprises (SOEs). Regulations do not accommodate other forms of companies, such as cooperatives, to perform such social responsibility, which in terms of cooperatives is known as cooperative social responsibility (CoopSR). Instead, the cooperatives are only viewed as the implementing object by the LLCs and SOEs, while not encouraged to perform their social and environmental responsibilities. This article uses a legal dogmatic analysis research method, with the aim to analyze and assess the prevailing regulations concerning CSR and cooperatives. The study shows that, in Indonesia, there are no comprehensive regulations on CSR, but they are spread across various regulations incompletely based on the type of business entity. In the Indonesian Cooperative Law, there is no provision concerning cooperative values and principles on concern for the community, therefore cooperatives are not encouraged to implement CoopSR. To implement CoopSR, the legal and policy strategy needed is through the amendment to the Indonesian Cooperative Law, including CoopSR in the cooperatives’ articles of association and by-laws, and discussing and agreeing to its implementation at the meeting of cooperatives’ members.

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Impact of CSR on Organizational Behavior during a Pandemic: Highlighting Public Health and Safety in the Airline Industry

Cited by 7 publications

References 64 publications

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study

CSR Initiatives During Covid-19: A Study of Top 100 Indian Listed Companies

Corporate Social Responsibility and Cooperatives Business Sustainability in Indonesia: Legal Perspective

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