Impact of Digital Capabilities on Digital Transformation: The Mediating Role of Digital Citizenship

Abstract

The imperative of changes associated with digital transformation gave impetus to this study, which aims to examine the impact of digital capabilities and digital citizenship on digital transformation, as well as to identify the role of digital citizenship in the relationship between digital capabilities and digital transformation. Digital transformation is observed via change management and risk management, and two facets of digital citizenship are examined: information and data literacy and information security management. A survey was carried out, and respondents were managers employed in companies from various industries in Serbia. Considering the total sample of 224 valid questionnaires the PLS-SEM method was used to test the relationships in the proposed model. Results suggest that digital capabilities have a significant positive impact on change management, information and data literacy, and information security management. Results also confirm that digital citizenship mediates the relationship between digital capabilities and both change management and risk management.

Building Micro-Foundations for Digital Transformation: A Moderated Mediation Model of the Interplay between Digital Literacy and Digital Transformation

“…DL is the ability and knowledge to apply digital technologies efficiently and is the basis for DGR and transformation. The higher the digital literacy of the management and employees, the more ready they are to execute and adjust to DGT [108]. DGT is the incorporation of digital technologies into all aspects of a business, radically altering how they operate and provide value to customers.…”

Effects of Digital Citizenship and Digital Transformation Enablers on Innovativeness and Problem-Solving Capabilities

“…Thus, our research incorporates the social system and digital technology, while analyzing the social system's impact on digital transformation enablers. A previous study demonstrated that information and data literacy and information security management, as components of digital citizenship, have a positive effect on change management and risk management during digital transformation [60]. Thus, the assumption was made that digital citizenship can positively contribute to the organization's faster adoption of digital technology and the establishment of digital transformation enablers.…”