Impact of emotional intelligence coaching on job satisfaction of pharmacists during organizational changes

Abstract

Job satisfaction is known to decline during times of major organizational change and emotional intelligence has been positively correlated with job satisfaction and adaptability. Computerized provider order entry (CPOE), closed loop medication administration, electronic medication administration records and 24/7 pharmacy services were implemented at London Health Sciences Centre (LHSC) during the spring of 2014. This pilot randomized controlled trial assessed whether completion of an emotional intelligence assessment, followed by a personalized one-hour emotional intelligence coaching session, would positively impact job satisfaction stability amongst pharmacists throughout these major organizational changes. Job satisfaction was measured by the Health Professions Stress Inventory (HPSI). The primary outcome was change in HPSI score from baseline. Emotional intelligence coaching was provided to participants randomized to the intervention. Semi-structured interviews were completed at baseline and follow-up for qualitative analysis. Twenty five participants were recruited and all participants completed the study. Job satisfaction improved in both control and intervention groups. Observations from semi-structured interviews suggested that emotional intelligence coaching may have increased self-awareness and ability to recognize dissatisfaction. Participants who were in their role for less than two years reported greater benefit from emotional intelligence coaching. Job satisfaction was worse during the anticipatory phase of major organizational change. Emotional intelligence coaching did not have an observable benefit on objective measures of job satisfaction, but it may have a subjective benefit that is more apparent in pharmacists who are less established in their role.

Evaluating the Influence of Emotional Intelligence on Job Satisfaction Among Pharmacists

“…Similarly, in a 2022 study by Salmoneh that utilized quantitative and qualitative methods to measure the impact of factors such as a smart working environment, job security, and EI on employee satisfaction during COVID-19 in Jordanian pharmacies, it was found that pharmacists in community pharmacies in Amman acknowledged EI as a motivating factor contributing to job satisfaction [40]. Sub-dimensions of EI have been consistently associated with job satisfaction [41], and EI itself is positively correlated with job satisfaction [42,43].…”

Self vs. Other Raters’ Assessment of Emotional Intelligence in Private and Public Hospitals: A Comparative Study

“…This, of course, needs emotional intelligence training and development for practitioners in the field of pharmacy (Higuchi et al 2017). Particularly, adaptability and flexibility in the emergent circumstances or during organizational change (Seymour et al 2017).…”

Inteligencia emocional del líder de la empresa turística a partir de una intervención de coaching

“…En un estudio realizado por Seymour (2017), se presentan resultados estadísticos que indican la afectación significativa en las competencias de la IE después de una intervención de coaching a 30 líderes, usando como herramienta la escala de Reuven Bar-On. La relevancia de este modelo se consolida por la necesidad de liderazgo efectivo en las organizaciones, que está respaldada por diversos estudios (Kotzé y Venter, 2011).…”

“…La intervención se diseñó con base en el modelo de coaching holístico de Seymour et al (2017), considerando las habilidades de la IE del modelo de Reuven Bar-on intituladas: Autoconcepto, Autorrealización, Autoconciencia emocional, Expresión emocional, Asertividad, Independencia, Relaciones interpersonales, Empatía, Responsabilidad social, Resolución de problemas, Evaluación de la realidad, Control de impuestos, Flexibilidad, Tolerancia al estrés, y Optimismo (Bar-On, 2006) de acuerdo con el modelo teórico postulado por Ugarriza (2001) y construido en consecuencia. Debido a que el interés en el estudio de estas variables ha crecido exponencialmente, pues se presume que las habilidades emocionales se convierten en una ventaja competitiva cuando el líder las desarrolla, se realizó este trabajo buscando que el resultado sea valioso para la empresa turística de la Riviera Maya al mostrar la preeminencia del coaching para el desarrollo de las habilidades emocionales y la herramienta de Reuven Bar-on para lograr mediciones certeras de la intervención.…”