Impact of human resources on supply chain management and performance

Abstract

Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS) and organisational performance (OP), playing a mediating role in the relationship between HRM and SCM outcomes (SCMO). Design/methodology/approach – The model is first validated and the hypotheses formulated are tested using the partial least squares structural equation model (SEM), based on five constructs: HRM, SCM implementation (SCMI), SCMO, customer satisfaction and organisational performance, taken from an existing model tested previously in a different geographical context. To do this, a survey was conducted and 231 valid responses were obtained. Findings – The empirical results reveal that HRM had significant direct and indirect impacts on SCMO, and SCMI, which in turn played a mediating role in the relationships between HRM and SCMO. CS also played a mediating role in the relationships between SCMO and OP. This finding suggests that the successful implementation of SCM not only directly improves SCMO, but it also indirectly increases CS and OP. Research limitations/implications – A firm’s human resource practices need to be aligned with its SCM to foster the involvement of the members of the supply chain (SC), promote the integration of the SC and, consequently, ensure better business outcomes. Originality/value – The study provides an original analysis not only in terms of the measurement of the relationship between HRM and SCM, but also with regard to its examination of the mediating effects, thus shedding light on the mechanisms by which these relationships are produced, and how this impacts CS and OP. This has allowed us to obtain more insightful results than those reported in the literature to date.

Factors affecting the organizational performance of manufacturing firms

“…In a study on the impact of human resources on SCM and OP, Gómez-Cedeño et al 21 found a direct influence of an SCM implementation on SCM outcomes and an indirect influence on OP of firms from different industries in Spain. Using a sample of manufacturing and service firms from Malaysia, Chong et al 22 asserted the positive impact of SCM practices on OP.…”

Estimating and assessing second-order constructs using PLS-PM: the case of composites of composites

“…The practical relevance of this kind of second-order construct for IS research is highlighted by the study of Becker et al (2012), who reviewed 25 models containing second-order constructs in the journal 'Management Information Systems Quarterly' and identified that this type of second-order construct is the second most often employed. Concrete empirical examples employing second-order composites are the studies of Gómez-Cedeño et al (2015); Benitez et al (2018a) and Benitez et al (2018b). However, the SEM literature has hardly studied this type of second-order construct.…”

The impact and challenges of a public policy implemented in the South African Police Service, Northern Cape

“…A number of researchers (e.g. Flothmann 2017;Gomez-Cedeno et al 2015) emphasise the crucial role that the human factor plays in SCM, for which reason staffing and skills issues should not be taken lightly. Unfortunately, SAPS NC seems to be missing the opportunity to use training to close the staffing and skills gap for a better implementation of the SCM policy.…”