Impact of information technology and relational aspect on supply chain collaboration leading to financial performance

Abstract

Purpose The purpose of this paper is to investigate the impact of use of information technology (IT) and relational aspect on supply chain collaboration (SCC) in the context of developing country, in this case India. The study has considered two important components of use of IT namely, information sharing and information quality and further investigated their impact on SCC. Two important components of relational aspect, namely, trust and commitment have been considered, as identified from literature review, trust has been considered as an antecedent to commitment and the impact of commitment on SCC has been investigated. The research also investigates the impact of SCC on financial performance of the firm. Design/methodology/approach Based on extensive review of SCC literature a research model has been proposed hypothesizing the relationships between information sharing, information quality, trust, commitment, SCC and financial performance. The proposed research model is tested using data from 166 manufacturing firms across India. Structural equation modeling was used to test the hypothesized relationships between constructs. Findings The results showed that there is significant positive impact of information sharing and information quality on SCC. Consistent with earlier literature, trust was found to have a significant positive impact on commitment and commitment was found to have significant positive impact on SCC. Further, the findings confirmed the positive relationship between SCC and financial performance of the firm. Originality/value This is the first study to the best of our knowledge which has investigated the impact of SSC on financial performance in Indian context. This study has taken into account both use of IT and relational aspect simultaneously and investigated their impact on SCC.

Impact of relational communication on buyer–supplier relationship satisfaction: role of trust and commitment

“…Although most of the studies that use the SET approach have studied firms primarily operating in western countries (Wilding et al, 2012), there is an emerging focus on Asian nations in recent times. The current study on Indian buyer-supplier relationships adds to recent efforts on understanding the contribution of social exchange within B2B relationships of developing economies (Afshan et al, 2018;Kabra and Ramesh, 2016) and acts as a foundation for much-need cross-cultural studies on trust and information-sharing (Fadol and Sandhu, 2013). Thus, a final contribution lies in building an understanding of how organizations in developing countries and in the Indian context in particular could be agile, adaptable and aligned in their supply chains, following the endorsements of Joshi et al (2017) and Kearney (2012).…”

“…Similarly, Monczka et al (1998) found that information quality has a positive impact on supplier alliance success in terms of satisfaction, price, quality, cycle time, technology and new product development time. On the other hand, lack of quality information affects decision making in supply chain and over time impede effectiveness of the supply chain (Afshan et al, 2018;Fawcett et al, 2008).…”

“…Hence, future research should study public firms as well as include domestic and international supply chain partners in order to increase the scope and generalizability of the results, given that there are is an increasing focus on investing in Asian regions. Factors such as geographic dispersion (Mason-Jones and Towill, 1997), cultural compatibility (Teece and Pisano, 1994) and interdependence (Capaldo and Giannoccaro, 2015) will also need to considered in their role in influencing communication and resulting outcomes such as trust and satisfaction among supply chain partners using complementary perspectives such as TCE, RBV, agency theory and information sharing theories (Halldorsson et al, 2007;Nyaga et al, 2010;Afshan et al, 2018).…”

E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance

“…E-procurement use was measured using Wu and Ross's (2007) Mishra et al's (2007) validated scale for procurement process performance ( five items). The measurement of business performance was based on Afshan et al (2018) and González-Benito's (2007) using a five-point scale from 1 (significantly decreased over the last three years) to 5 (significantly increased over the last three years) (three items). The means and standard deviations are listed in Table IV.…”

Antecedentes e consequentes do uso de tecnologias da informação e comunicação por mães empreendedoras de Uberlândia-MG

“…Assim, se as pessoas do convívio social da mãe empreendedora incentivam o uso de TICs, isso pode aumentar a confiança da mãe empreendedora nas TICs.A hipótese H8, que propôs que o uso de TICs influencia o desempenho financeiro percebido, foi confirmada (p<0,05). Os resultados são semelhantes ao de estudos anteriores que constataram uma influência positiva do uso de sistemas de informação no desempenho financeiro empresarial (por ex:KOUKI, 2015;KHANAL;MISHRA, 2016;AFSHAN;CHATTERJEE;CHHETRI, 2018). Nesse contexto, identifica-se as TICs impactam positivamente o desempenho financeiro dos empreendimentos maternos, pois elevam as possibilidades comerciais e oferecem uma gama de benefícios para a gestão dos negócios.…”