Impact of intangibility on perceived risk associated with online games

Chen, LilyShui-Lien; Lee, Yung-Hsin; Wang, Edward

doi:10.1080/0144929x.2011.624640

Cited by 13 publications

(5 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…These induce increasing risk concerns from travelers when purchasing tourism products using mobile devices (Luo et al 2010). Considered as experiential or credential products, tourism services are generally intangible, providing travelers with limited cues or information to assess the product or service quality before actual experiences (Chen, Lee, and Wang 2012; Eggert 2006). The intangibility of tourism services may reduce travelers’ confidence on their decisions and, thus, increase risk perception.…”

Section: Introductionmentioning

confidence: 99%

“…They proposed a multi-dimensional risk perception and identified an inhibiting influence of risk on technology adoption behaviour. Subsequently, a number of studies in information management confirmed the multi-dimensional nature of perceived risk and suggested the importance of risk in predicting consumer behaviour for Internet/mobile banking (Lee, 2009;Luo et al, 2010), shopping (Forsythe andShi, 2003;Crespo, del Bosque, and de los Salmones, 2009), and entertainment (Chen et al, 2012). Martins, Oliveira, and Popovič (2014) showed a significant role of perceived risk in understanding e-service behaviour by proposing an integrated model using United Theory of Acceptance and Use of Technology (UTAUT).…”

Section: Perceived Risk In Tourism and Ictmentioning

confidence: 99%

See 1 more Smart Citation

Multidimensional Facets of Perceived Risk in Mobile Travel Booking

Park

Tussyadiah

2016

Journal of Travel Research

168

View full text Add to dashboard Cite

Despite the growing prevalence of smartphones in daily life and travel context, travellers still perceive an extent of risk associated with using their smartphone to book travel products. In order to alleviate or reduce perceived risk, it is important to better understand the dimensions of and the factors that contribute to perceived risk. This study analysed 411 responses from an online panel to examine perceived risk in mobile travel booking and identified the following facets: time risk, financial risk, performance risk, privacy/security risk, psychological risk, physical risk, and device risk. Several antecedents of perceived risk were identified. Perceived collection of personal information via smartphones contributes positively, while consumer innovativeness, trust, and visibility contribute negatively to perceived risk. Further, the predictive validity of perceived risk is confirmed as it significantly explains perceived usefulness, attitude, and behavioural intention in mobile travel booking. Implications to manage perceived risk and its antecedents are provided.

show abstract

Section: Introductionmentioning

confidence: 99%

Section: Perceived Risk In Tourism and Ictmentioning

confidence: 99%

Multidimensional Facets of Perceived Risk in Mobile Travel Booking

Park

Tussyadiah

2016

Journal of Travel Research

168

View full text Add to dashboard Cite

show abstract

“…Considered experiential or credential products, these types of services – largely associated with the tourism sector – are generally intangible, providing travelers with limited cues or information to assess product or service quality before actual experiences (Chen et al , 2012). This intangibility in tourism services may reduce travelers’ trust in their decisions and, thus, increase risk perception and uncertainty avoidance (UA).…”

Section: Introduction: Collaborative Consumptionmentioning

confidence: 99%

Adoption of homesharing platforms: a cross-cultural study

Muñoz‐Leiva

Mayo-Muñoz

Hoz-Correa

2018

JHTI

View full text Add to dashboard Cite

Purpose The purpose of this paper is to analyze the factors that affect consumer adoption of new ways of sharing accommodation services. Moreover, the authors study the influence of culture, more specifically the uncertainty avoidance (UA) dimension, on relationships between variables in a proposed adoption model. Design/methodology/approach The structural equation analysis method is used to verify the proposed model. The data were collected from a panel of Spanish and Vietnamese internet users. The survey yielded a total of 418 responses for the data analysis. Findings The findings indicate that subjective norms and ease of use exert an effect on perceived usefulness and that intention to use affects actual use in all the groups analyzed. Furthermore, UA has a moderating effect on the adoption of homesharing platforms (HSPs). Research limitations/implications A larger sample and a random sampling would facilitate a more accurate generalization of the results obtained for each country. The practical implications identified in this research, along with its limitations and future research opportunities, are interesting both for scholars, service providers and designers of HSPs. Originality/value This study bridges a gap in the current research by increasing understanding of the role of the cultural dimensions in a technological innovation adoption model for an HSP. It also takes into account the effect of perceived risk, a dimension that has not been included in previous studies.

show abstract

“…Data collection was conducted through an online questionnaire, consisting of scales adapted from other previously validated research: Venkatesh et al (2012), regarding UTAUT2 constructs, and Chen et al (2012), in the case of perceived risk. This former scale is a multi-dimensional one, assessing perceived risks in social, temporal, financial, physical, performance and psychological terms.…”

Section: Methodsmentioning

confidence: 99%

Determinants of Consumer Intention to Use Online Gambling Services

Fortes

Moreira

Saraiva

2016

International Journal of E-Business Research

View full text Add to dashboard Cite

Online gambling has skyrocketed in recent years. As such, knowing the determinants of consumer usage behavior is crucial in understanding online gambling services. This study has as main objective the construction of an explanatory model of the online gambling services usage behavior, based on the incorporation of perceived risk in the conceptual framework of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2). The empirical validation of the model was performed by conducting an online survey to a convenience sample of 212 Portuguese online players. Data were processed using the PLS-SEM methodology. The results evidence that performance expectancy, social influence, facilitating conditions, hedonic motivations, price value, habits, as well as perceived risk influence the intention to use online gambling services.

show abstract

Impact of intangibility on perceived risk associated with online games

Cited by 13 publications

References 56 publications

Multidimensional Facets of Perceived Risk in Mobile Travel Booking

Multidimensional Facets of Perceived Risk in Mobile Travel Booking

Adoption of homesharing platforms: a cross-cultural study

Determinants of Consumer Intention to Use Online Gambling Services

Contact Info

Product

Resources

About