2021
DOI: 10.1108/sbr-10-2020-0131
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Impact of introducing e-commerce on small and medium enterprises – a case on logistics provider

Abstract: Purpose Small and medium enterprises (SME) significantly alleviate poverty and generate employment to achieve sustainable economic growth. Using electronic devices, e-commerce allows an immediate and advanced communication service to accomplish business transactions. Considering logistics provider as a case, this paper aims to examine the impact of adopting an e-commerce technology on its customers’ and agents’ satisfaction. Design/methodology/approach The authors use the difference in difference methodology… Show more

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Cited by 16 publications
(12 citation statements)
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References 40 publications
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“…The fashion industry is one of the efficient ones because the inputs used can generate a large turnover, besides that the fashion industry is an icon of Bandung, making it a special attraction for local and out-of-town consumers to shop for fashion products in both traditional and modern markets in the city of Bandung. That is in line with research conducted by Parvin et al (2021) and Shan et al (2020) which states that the use of e-commerce not only makes SMEs more efficient but also emphasizes SMEs business transactions. Another research related to information technology was conducted Ghalib and Setiawan (2019) aims to analyze the differences before and after the use of social media on the development of catering businesses in Semarang, using the Wilcoxon Difference Test analysis tool and variables in the form of turnover, profit, number of production and number of workers.…”
Section: Introductionsupporting
confidence: 90%
“…The fashion industry is one of the efficient ones because the inputs used can generate a large turnover, besides that the fashion industry is an icon of Bandung, making it a special attraction for local and out-of-town consumers to shop for fashion products in both traditional and modern markets in the city of Bandung. That is in line with research conducted by Parvin et al (2021) and Shan et al (2020) which states that the use of e-commerce not only makes SMEs more efficient but also emphasizes SMEs business transactions. Another research related to information technology was conducted Ghalib and Setiawan (2019) aims to analyze the differences before and after the use of social media on the development of catering businesses in Semarang, using the Wilcoxon Difference Test analysis tool and variables in the form of turnover, profit, number of production and number of workers.…”
Section: Introductionsupporting
confidence: 90%
“…Notably, online sellers are also customers of the logistics providers. Thus, expanding the online business also increases the importance of the logistics industry [2], which is considered a backbone to online businesses [1]. The findings will benefit many parties, specifically online sellers and logistics providers to craft better marketing strategies for business sustainability.…”
Section: Introductionmentioning
confidence: 99%
“…Multiple logistic providers have attempted to provide firstclass services to enhance customer satisfaction [1] and the service reuse intention. Online sellers rely heavily on logistics capability to deliver products to various customer locations, which is considered as a backbone for the tremendous growing e-commerce [1,2]. Hence, Sustainability 2021, 13, 7679 2 of 15 the increase in e-commerce activities should be aligned with the capability of logistic providers.…”
Section: Introductionmentioning
confidence: 99%
“…Denote consumers’ valuations of the e-tailer’s own product by the random variable v . For simplicity, we assume that v is uniformly distributed on the support [0,1] (e.g., Chiang et al 2003 ; Kogan et al 2013 ; Ozinci et al 2017 ; Perlman et al 2019 ; Perlman 2021 ; Zhu et al 2021 ). We assume that the product offered by the seller is less acceptable to consumers than the e-tailer’s own product since the seller is less recognizable and due to lack of reputation considering his service attributes such as delivery, reliability, and customer support (Ryan et al.…”
Section: Modelmentioning
confidence: 99%