Individual users and enterprises are increasingly relying on the access to internet services and cannot accept long interruption time as easily as before. Moreover, the main characteristics of next generation optical access (NGOA) networks, such as long reach and large number of users per feeder line, turn the network reliability to an important design parameter to offer uninterrupted service delivery. In this regard, protection mechanisms become one of the crucial aspects that need to be considered in the design process of access networks. On the other hand, it should be noted that not all the users can afford to pay a high extra cost for protection and hence it is important to provide resilience in a costefficient way.A passive optical network (PON) combining wavelength division multiplexing (WDM) and time division multiplexing (TDM) technologies, referred to as hybrid WDM/TDM PON or HPON, is one of the most promising candidates for NGOA networks due to its ability to serve a large number of subscribers and to offer a high capacity per user. For these reasons in this paper, we propose HPON architecture offering different degrees of resilience depending on the user profiles, i.e. partial and full protection for residential and business access, respectively. Besides, the investment cost of providing resilience for the proposed schemes is investigated considering various protection upgrade road maps.Our results confirm that protecting the shared part of network with a large number of users is required in order to keep the failure impact at an acceptable level, with less than 5% increase of the investment cost compared to the unprotected case. Meanwhile, the proposed end-to-end protection for the business users considerably reduces the risk of service interruption for this kind of demanding users without a need for duplicating the deployment cost of an unprotected connection. Furthermore, a sensitivity analysis is performed to investigate the impact of changes in business user percentage and protection upgrade time on the deployment cost. The results may be used as an advice for a costefficient deployment of reliable fiber access networks.