Impact of Nurse Work Environment and Staffing on Hospital Nurse and Quality of Care in Thailand

Nantsupawat, Apiradee; Srisuphan, Wichit; Kunaviktikul, Wipada; Wichaikhum, Orn‐Anong; Aungsuroch, Yupin; Aiken, Linda H.

doi:10.1111/j.1547-5069.2011.01419.x

Cited by 102 publications

(126 citation statements)

References 36 publications

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“…Job stress was inversely (negatively) related to the quality of patient care; this is in line with the findings of Park et al [10] that showed job stress is a threat to quality of patient care and safety. Job satisfaction had a direct relationship with quality of patient care, which is consistent with the findings of Havlovic [7] and Nantesopat et al [13]. The results of linear regression showed that job stress was the only predictor of the quality of patient care and predicted 6% of quality of patient care.…”

Section: Discussionsupporting

confidence: 80%

“…The quality of work life is comprehensive and increasing employee satisfaction and education helps them adapt to change [8]. Studies have found that the effect of different aspects of the quality of work that influence the quality of patient care include life organizational variables such as organizational conditions [9], occupational stress [10], organizational support from the medical staff [11], workload [12], job satisfaction [7,13], and occupational burnout [9,14,15]. Quality of work life can affect staff performance [16] and job engagement [17] and the factors also predict the quality of organizational service.…”

Section: Introductionmentioning

confidence: 99%

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Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

et al. 2016

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Background: Nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. Objectives: The purpose of this study was to investigate the relationship between Quality of Work Life (QWL) and quality of patient care. Methods: This study was a descriptive-analytic study based on correlation which was conducted in the educational hospitals of Kermanshah. A total of 320 medical staffs were selected for the study. Quality of Work Life and Quality of Patient Care questionnaires were used to collect the data. For data analysis, descriptive statistics, person correlation coefficient, t-test and multivariate regression were used by using SPSS16 Results: Data analysis showed that the Quality of Work Life of medical staffs was in a medium level. Our findings indicate that there is a significant, negative relationship between stress at work and quality of patient care (P-value=0.001 & r=-0.247) and there is a significant, positive relationship between control & job satisfaction and quality of patient care (P-value=0.001 & r=0.217). Results of multivariate regression analysis showed that stress at work net account for 6% of the variance of the quality of patient care. Conclusion: Focusing on improving the working conditions of medical staffs can be incredibly useful in increasing the quality of health care.

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Section: Discussionsupporting

confidence: 80%

Section: Introductionmentioning

confidence: 99%

Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

et al. 2016

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“…A study showed that professionals working in hospitals had higher scores of depersonalization and nurses working in community services had a greater sense of personal fulfillment. (5)(6)(7)(8)(9)(10)(11)(12) The exposure to conflict situations and living with violence in the workplace can contribute to the psychological burden on nursing professionals. A protective measure against the violence of patients can be implemented by the service management with appropriate therapeutic support.…”

Section: Discussionmentioning

confidence: 99%

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

et al. 2015

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Objective: To analyze the work process and its impact on nursing professionals in a mental health service for the care of drug users. Methods: Cross-sectional study including nursing professionals in a community mental health service. The research instrument was the SATIS-BR and a questionnaire with analysis categories of the work performed. Dialectic hermeneutics was used for the qualitative data. Data were processed and analyzed using the Statistical Package for the Social Sciences. Results: The work overloads identified have interfered with the satisfaction experienced by workers and reflected in their physical and mental health. Conclusion: In their work process, nursing professionals were exposed to all work overloads, with mental burnout more intense than the physical, reflecting in dissatisfaction with the work activity and in workers' physical health. ResumoObjetivo: Analisar o processo de trabalho e seu impacto nos profissionais de Enfermagem em serviço de saúde mental destinado à atenção aos usuários de substâncias psicoativas. Métodos: Estudo transversal que incluiu os profissionais de enfermagem em um serviço de saúde mental comunitário. O instrumento de pesquisa foi o SATIS-BR e um questionário com as categorias de análise do trabalho realizado. Para os dados qualitativos, empregou-se a hermenêutica dialética. Os dados foram processados e analisados no programa Statistical Package for Social Sciences. Resultados: Foram identificadas sobrecargas de trabalho que interferiram na satisfação percebida pelos trabalhadores e refletiram em sua saúde física e psíquica. Conclusão: Os profissionais de Enfermagem, em seu processo de trabalho, estiveram expostos a todas as cargas de desgaste, sendo o desgaste psíquico mais intenso que o físico, o qual refletiu na insatisfação com a atividade laboral e na saúde física dos trabalhadores.

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“…Health workforce planning and quality Our review highlights staff impact on service delivery (Nantsupawat et al, 2011;Neff et al, 2011), particularly workload and overload (Gunnarsdottir et al, 2009), good leadership (Neff et al, 2011) and nurse-physician relations Shang et al, 2012). Medical and surgical interventions are increasingly complex and there is a need for a larger and more specialised clinical workforce (Aiken et al, 2002).…”

Section: Resultsmentioning

confidence: 99%

“…Nantsupawat et al, (2011) Determined nurses' work environment and staffing, and its effect on nurse outcomes, job satisfaction, burnout and quality.…”

Section: Nursesmentioning

confidence: 99%

Quality of care and health professional burnout: narrative literature review

Humphries

Morgan

Conry

et al. 2014

International Journal of Health Care Quality Assurance

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Purpose – Quality of care and health professional burnout are important issues in their own right, however, relatively few studies have examined both. The purpose of this paper is to explore quality of care and health professional burnout in hospital settings. Design/methodology/approach – The paper is a narrative literature review of quality of care and health professional burnout in hospital settings published in peer-reviewed journals between January 2000 and March 2013. Papers were identified via a search of PsychInfo, PubMed, Embase and CINNAHL electronic databases. In total, 30 papers which measured and/or discussed both quality of care and health professional burnout were identified. Findings – The paper provides insight into the key health workforce-planning issues, specifically staffing levels and workloads, which impact upon health professional burnout and quality of care. The evidence from the review literature suggests that health professionals face heavier and increasingly complex workloads, even when staffing levels and/or patient-staff ratios remain unchanged. Originality/value – The narrative literature review suggests that weak retention rates, high turnover, heavy workloads, low staffing levels and/or staffing shortages conspire to create a difficult working environment for health professionals, one in which they may struggle to provide high-quality care and which may also contribute to health professional burnout. The review demonstrates that health workforce planning concerns, such as these, impact on health professional burnout and on the ability of health professionals to deliver quality care. The review also demonstrates that most of the published papers published between 2000 and 2013 addressing health professional burnout and quality of care were nursing focused.

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Impact of Nurse Work Environment and Staffing on Hospital Nurse and Quality of Care in Thailand

Abstract: Nurses should work with management and policymakers to achieve safe staffing levels and good work environments in hospitals throughout the world.

Cited by 102 publications

References 36 publications

Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

Relationship between Quality of Work Life of Medical Staff and Quality of Patient Care

Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

Quality of care and health professional burnout: narrative literature review

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