Processo de trabalho e seu impacto nos profissionais de enfermagem em serviço de saúde mental

Abstract

Objective: To analyze the work process and its impact on nursing professionals in a mental health service for the care of drug users. Methods: Cross-sectional study including nursing professionals in a community mental health service. The research instrument was the SATIS-BR and a questionnaire with analysis categories of the work performed. Dialectic hermeneutics was used for the qualitative data. Data were processed and analyzed using the Statistical Package for the Social Sciences. Results: The work overloads identified have interfered with the satisfaction experienced by workers and reflected in their physical and mental health. Conclusion: In their work process, nursing professionals were exposed to all work overloads, with mental burnout more intense than the physical, reflecting in dissatisfaction with the work activity and in workers' physical health. ResumoObjetivo: Analisar o processo de trabalho e seu impacto nos profissionais de Enfermagem em serviço de saúde mental destinado à atenção aos usuários de substâncias psicoativas. Métodos: Estudo transversal que incluiu os profissionais de enfermagem em um serviço de saúde mental comunitário. O instrumento de pesquisa foi o SATIS-BR e um questionário com as categorias de análise do trabalho realizado. Para os dados qualitativos, empregou-se a hermenêutica dialética. Os dados foram processados e analisados no programa Statistical Package for Social Sciences. Resultados: Foram identificadas sobrecargas de trabalho que interferiram na satisfação percebida pelos trabalhadores e refletiram em sua saúde física e psíquica. Conclusão: Os profissionais de Enfermagem, em seu processo de trabalho, estiveram expostos a todas as cargas de desgaste, sendo o desgaste psíquico mais intenso que o físico, o qual refletiu na insatisfação com a atividade laboral e na saúde física dos trabalhadores.

Perception of nursing workers humanization under intensive therapy

“…In this sense, for a better understanding of the nursing work process, as a social practice and destined to an object to be transformed into a product, instruments are used to achieve a specific purpose (7) .…”

“…They are: the subprocess work watch; the work subprocess management; the work subprocess teach; the subprocess of job search, and the subprocess of labor participate politically. In this way, a network of division of labor is formed, which refers to the work object, means and instruments, establishing priorities and goals, and evaluating the results achieved (7) .…”

“…These nursing professionals, in their work process, are exposed to all loads, being the psychic wear more intense than the physical, reflecting dissatisfaction with the work activity and the physical health of the workers (7) .…”

Work Loads Of Nursing Professionals In Hospital Services For Mental Health

“…A study [12] conducted with nursing professionals working in mental health services showed that 75% of nurses said they were moderately overloaded due to the care given to patients. In the same context, the workload related to the physical structure (19.4%), the dynamics of travel and work (13.9%), mental exhaustion (13.8%), fear of physical aggression (11 1%) and verbal abuse (11.1%) of patients were identified.…”

“…If the workload is not excessive, and professionals feel emotionally balanced and resolute in their professional activity, there will be greater satisfaction in their daily working day [12]. The efforts of health organizations to improve the quality of management need to mobilize pursuing patient safety and finding ways to work together more effectively and efficiently to ensure that their organizations provide safe, and high-quality care to patients [26].…”