Impact of online gamers’ personality traits on interdependence, network convergence, and continuance intention: Perspective of social exchange theory

Huang, Han-Chung; Cheng, T.C.E.; Huang, Wei-Fan; Teng, Ching‐I

doi:10.1016/j.ijinfomgt.2017.08.009

Cited by 88 publications

(65 citation statements)

References 70 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…While social features facilitate social feedback, they also facilitate affective experiences such as of relatedness, and recognition (Hamari and Koivisto, 2015a;Huang, Cheng, Huang, and Teng, 2018a;Teng, 2017a). They similarly provide performance information (Butler and Winne, 1995;Fishbach and Finkelstein, 2011).…”

Section: Social Feedback and Social Networking Designmentioning

confidence: 99%

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

Hassan

Dias

Hamari

2019

International Journal of Information Management

148

106

View full text Add to dashboard Cite

With the increasing provenance of hedonic and social information systems, systems are observed to employ other forms of feedback and design than purely informational in order to increase user engagement and motivation. Three principle classes of motivational design pursuing user engagement have become increasingly established; gamification, quantified-self and social networking. This study investigates how the perceived prominence of these three design classes in users' use of information system facilitate experiences of affective, informational and social feedback as well as user's perceived benefits from a system and their continued use intentions. We employ survey data (N=167) gathered from users of HeiaHeia; an exercise encouragement system that employs features belonging to the three design classes. The results indicate that gamification is positively associated with experiences of affective feedback, quantified-self with experiences of both affective and informational feedback and social networking with experiences of social feedback. Experiences of affective feedback are further strongly associated with user perceived benefits and continued use intentions, whereas experiences of informational feedback are only associated with continued use intentions. Experiences of social feedback had no significant

show abstract

Section: Social Feedback and Social Networking Designmentioning

confidence: 99%

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

Hassan

Dias

Hamari

2019

International Journal of Information Management

148

106

View full text Add to dashboard Cite

show abstract

“…We used social exchange theory to conceptualize the relationships between these factors (hedonic value, customer to customer interaction, customer demandingness, customization, customer love, customer involvement), and CCB. However, the social exchange theory has been widely criticized for its inadequacy and incompleteness (Huang et al 2018). Therefore, in acknowledging these criticisms, we have applied a framework for social exchange theory for the first time in the hospitality literature (Cropanzano and Mitchell 2005).…”

Section: Theoretical Implicationsmentioning

confidence: 99%

Factors influencing customer citizenship behaviour in the hospitality industry

Hossain

Sambasivan²,

Abuelhassan

et al. 2020

Annals of Leisure Research

View full text Add to dashboard Cite

“…Failure has been studied extensively in the field of projects (Lu, Liu, & Ye, 2010;Pinto & Mantel, 1990;Yeo, 2002), however, limited attention has been given to failure of digital services such as failure in online booking of tickets, playing online games (Huang, Cheng, Huang, & Teng, 2018), online banking services (Alalwan, Dwivedi, Rana, & Williams, 2016;Alalwan, Dwivedi, Rana, & Algharabat, 2018;Sharma & Sharma, 2019), online marketing (Aggrawal, Ahluwalia, Khurana, & Arora, 2017;Aggrawal, Arora, Jain, & Rathor, 2017;Mittal, Kaul, Gupta, & Arora, 2017) paying of taxes and utility bills online and mismatch of citizen data sanctity in and across government systems (Dwivedi, Kapoor, Williams, & Williams, 2013. According to Buchanan and McMenemy (2012), digital services are "services or resources accessed and/or provided via digital transaction".…”

Section: Introductionmentioning

confidence: 99%

Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model

Mustafa

Kar

Janssen

2020

International Journal of Information Management

View full text Add to dashboard Cite

Although information systems (IS) success has been given much attention in IS literature, failure has received lesser attention. This study empirically validates a model of digital service failure for consumers by integrating three dimensions from Tan's failure model and one dimension from DeLone and Mclean's Information Success model. The factors have been mapped to Expectation Disconfirmation Theory (EDT). Experiential survey approach has been used to collect primary data from information systems users who have experienced digital service failure. Structural equation modeling (SEM) has been used for model testing and validation to measure the impact of information, system, functional and service failure of digital service on end users. The findings suggests that information, functional, system and service failure has an impact on the consumers through the outcome, process, cost and user satisfaction of digital services.

show abstract

Impact of online gamers’ personality traits on interdependence, network convergence, and continuance intention: Perspective of social exchange theory

Cited by 88 publications

References 70 publications

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

Factors influencing customer citizenship behaviour in the hospitality industry

Understanding the impact of digital service failure on users: Integrating Tan’s failure and DeLone and McLean’s success model

Contact Info

Product

Resources

About