Impact of operator experience on information feedback and reusability

Abstract

Keeping a record of operator experience remains a challenge to operation management and a major source of inefficiency in information management. The objective is to develop a framework that enables an explicit presentation of experience based on information use. A purposive sampling method is used to select four small and medium-sized enterprises as case studies. The unit of analysis is the production process in the machine shop. Data collection is by structured interview, observation and documentation. A comparative case analysis is applied. The findings suggest experience is an accumulation of tacit information feedback, which can be made explicit in information use interoperatability matrix. The matrix is conditioned upon information use typology, which is strategic in waste reduction. The limitations include difficulty of participant anonymity where the organisation nominates a participant. Areas for further research include application of the concepts to knowledge management and shop floor resource management

Knowledge identification in medium-sized enterprises under the context of quality improvement – an exploration in manufacturing companies in China

“…Case study is an effective strategy that has been often used to analyse emerging issues in a focused context, for clarifying vague viewpoints or unclear understandings for theory refinement (Voss, et al, 2002), as well as finding answers to ''why'' and ''how'' research questions (Yin, 2018(Yin, , 1994. Case study has already been applied by researchers in investigating contemporary topics in the field of operations management (Dreyer, et al, 2016;Bouzon, et al, 2015;Vlachos, 2015;Okike, 2014), and there are also calls for more extensive application of case study in researching issues in the relevant fields (Childe, 2016;Childe, 2011;Steenhuis and de Bruijn, 2006); while the contextual focus of this research -QIK, is one of those issues falling into this remit.…”

A Multiagent System Prototype of a Tacit Knowledge Management Model to Reduce Labor Incident Resolution Times

“…However, it was applied exclusively in the production domain. Okike, Fernandes and Xiong [18] weighted the previous knowledge transfer and reuse processes experience, whereas GESTAC considers that this is not the only item to be considered. Gal's model [19] shows that tacit knowledge drives actions, although there is often no rigorous analysis enabling its application by other actors.…”