Impact of Perceived Value on Customer Satisfaction and Continuance Intention of Bicycle Sharing Service

Shao, Zongshu; Guo, Yanning; Ge, Chaoyi

doi:10.24251/hicss.2019.114

Cited by 11 publications

(9 citation statements)

References 34 publications

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“…This means that the higher the perceived economic value, the more satisfied a player will be. This result supports previous studies by (Chuang et al, 2020;Yang and Xia, 2021;Shao et al, 2019) that state the positive influence of economic value towards satisfaction as well as how quality in relation to price of goods, services, quality, and expectations influences customer satisfaction. The study by (Maeriyana and Rozi, 2019) that states how perceived quality and quality expectations affect customer satisfaction also supports H7's findings.…”

Section: Discussionsupporting

confidence: 91%

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Drivers Of Purchase Intention And Willingness To Pay Microtransactions In Mobile Legends

Loa

Berlianto

2022

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This study aims to analyze the antecedents of satisfaction and continued use intention and investigate the effects of satisfaction and continued use intention towards Indonesian Mobile Legends players purchase intention and willingness to purchase for microtransactions. The population of this study was Indonesians who has played and purchased virtual items in Mobile Legends by distributing questionnaires to a total of 235 respondents. The sampling technique was purposive sampling. Data was analyzed using PLS-SEM. The results explored the influence of, social value, quality, and economic value having a positive impact on satisfaction and continued use intention except for social value that showed no effect on continued use intention. Satisfaction also influenced continued use intention and willingness to pay while continued use intention affected purchase intention. This study has succeeded in contributing towards research on the variables that influence satisfaction, continued use intention, purchase intention, and willingness to pay.

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Section: Discussionsupporting

confidence: 91%

“…Economic Value affects satisfaction positively (Chuang et al, 2020;Yang and Xia, 2021;Shao et al, 2019). The perceived value of quality in relation to the price of goods, services, quality, and expectations will influence customer satisfaction.…”

Section: Effect Of Economic Value Towards Satisfaction Previous Resea...mentioning

confidence: 99%

Drivers Of Purchase Intention And Willingness To Pay Microtransactions In Mobile Legends

Loa

Berlianto

2022

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“…Zhang, Gu and Jahromi (2019) used four categories of service quality in the sharing economy: economic, social, emotional, and technical. Shao, Guo, and Ge (2019) studied the impact of the four-category mechanism on satisfaction and continued intention to use the bike-sharing system. The authors stated that the new bike-sharing business model can provide customers with a more efficient, enjoyable, and affordable mode of transportation, significantly affecting the perceived functional, emotional, and economic values.…”

Section: Perceived Service Qualitymentioning

confidence: 99%

“…The social value lies in fulfilling customers' needs for real social interaction in a virtual environment (Zhang, Yan & Zhao, 2016), making it more appropriate to use this category for peer-to-peer accommodation. According to Shao et al (2019), functional and economic value significantly impact satisfaction and the intention to reuse, as part of the perceived value for service users. Based on the literature analyzed, the determinants of service quality addressed in this research will be divided into three main categories: technical, economic, and social.…”

Section: Perceived Service Qualitymentioning

confidence: 99%

Influence of Perceived Service Quality on Behavioral Intentions in Peer-to-Peer (P2p) Accommodation

Podrug,

Grubišić

2023

Ekonomska misao i praksa

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In this study, the focus was on exploring the attitudes of Airbnb users in Croatia. The primary goal was to investigate the impact of perceived service quality on users' behavioral intentions, with a particular emphasis on user engagement as a mediating variable. The significance of comprehending the concept of perceived service quality was highlighted, as it can aid in improving service design and development, enhancing service quality, and promoting user engagement, intention to reuse and positive recommendations. A questionnaire was administered to a sample of 327 respondents to assess the impact of perceived service quality, expressed through technical, economic, and social categories, users' behavioral intentions, and whether this influence is mediated by user engagement. Data analysis was performed using Structural Equation Modeling (SEM) with SPSS Amos 23.0 software. Our findings indicate that service quality's technical, economic, and social categories directly and positively affect the behavioral intentions of users in peer-to-peer accommodation. Moreover, user engagement was found to mediate between service quality categories and users' behavioral intentions. This suggests that users prefer the security, functionality, trustworthiness, ease of use, financial benefits, advanced information about prices, satisfaction, connection with other users, and the possibility of exchanging experiences, comments and suggestions for improvement, leading to repeated use and recommendation of the service.

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“…Noticeably, there are two important statements applied in all definitions of "value" which are, firstly, value is created through the use of products/services and, secondly, value is based on customers' perceived value of goods or services. Apart from that, [8] add "economic value" as another category to the definition of customer value in their research in the bicycle sharing industry. Economic value refers to customers' trade-off evaluation between the perceived benefits of a product/ service and the perceived costs of using them.…”

Section: Literature Gapmentioning

confidence: 99%

The Sharing Economy: What Ingredients are Key to Success in this Business Model - A Vietnamese Perspective

Nguyen¹,

Phan²,

Tan³

et al. 2022

Proceedings of the International Conference on Communication, Language, Education and Social Sciences (CLESS 2022)

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The purpose of this research is to look at how the sharing economy is changing and will further change the Vietnamese economy in the future. This is done by exploring the four types of sharing (non) participants: consumers, providers, aware non-users, and non-aware non-users. This research is inspired by the assumptions that the rising sharing economy may provide chances to those who participate in it in terms of social interaction, social capital, trust, profits, and new opportunities for generating income. It may also pose challenges. A combination of both quantitative and qualitative research has been conducted which involves analyzing data collected via questionnaire survey, expert opinions, Delphi technique as well as analyzing the economic outlook statistics. The research results could serve as a reference resource for the better transformation process of business enterprises and government authorities in the current context of global competition and the rapidly-changing business environment. This is to foster better awareness of how the increasing sharing economy affects people's behavior, thinking, and socialization in Vietnam. The research findings also help to identify key opportunities and challenges of the sharing economy in order to improve digital services through digital platforms.

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Impact of Perceived Value on Customer Satisfaction and Continuance Intention of Bicycle Sharing Service

Cited by 11 publications

References 34 publications

Drivers Of Purchase Intention And Willingness To Pay Microtransactions In Mobile Legends

Drivers Of Purchase Intention And Willingness To Pay Microtransactions In Mobile Legends

Influence of Perceived Service Quality on Behavioral Intentions in Peer-to-Peer (P2p) Accommodation

The Sharing Economy: What Ingredients are Key to Success in this Business Model - A Vietnamese Perspective

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