Digital startups are growing fast around the world, but new digital startups that are less than three years old or did not materialize when it came to funding while the business model is quite promising. Various literature shows that digital transformational leadership can encourage knowledge sharing and an organization's absorptive capacity to improve performance. This research investigates whether digital transformational leadership and empowering knowledge-based interaction, as well as the power of absorptive capacity, will be able to maintain digital startup sustainability through the improvement of performance. 144 digital startups that are established in a limited corporation and registered in the Baparekraf (Indonesia Tourism and Creative Economy Agencies) were used as the purposive sampling. Data collection was done through online questionnaires from each startup leader and processed with SmartPLS 3.0. The results of the research findings showed that the higher the degree of digital transformational leadership, the higher the degree of the digital performance of startups that include traction and financial performance, and also increased empowering knowledge-based interaction in the form of encouraging goal-oriented participative involvement, intra-team knowledge exchange, and continuous interactive engagement. Empowering knowledge-based interaction develops an absorption capacity process to produce the performance of digital startup organizations.

No studies have been conducted to link three variables of work values, internal marketing, and job satisfaction in predicting employee loyalty. Therefore, this research aims to fulfill the gap by developing a model that include work values, internal marketing, and job satisfaction in assessing employee loyalty in educational context. This research apply a judgmental sampling with the sample size of 200 lecturers from a private universities in Tangerang. Structural equation modeling was applied in testing the research hypotheses. The results showed that there is one out of three hypotheses that was not supported. That hypothesis is the relationship between internal marketing and job satisfaction. Belum ada penelitian yang dilakukan untuk menghubungkan ketiga variabel nilai kerja, pemasaran internal, dan kepuasan kerja dalam memprediksi loyalitas karyawan. Oleh karena itu, penelitian ini bertujuan

ABSTRACT

This study aims to investigate the effect of the dimensions of perceived risk namely performance, privacy, social, time, and financial audit risk on satisfaction, and to investigate the effect of satisfaction on trust in the context of e-government. There were 6 hypotheses developed in this study. This study was conducted using survey questionnaire data in Jakarta, Tangerang, Depok, Bekasi and Bogor area. The findings of this study are privacy and time risk has a negative effect on satisfaction and the satisfaction has a positive effect on trust. Performance, social, and financial audit risk have no effect on satisfaction.

ABSTRAKBisnis penyedia layanan daring berkembang dengan pesat saat ini dan diikuti dengan persaingan sengit antar penyedia layanan daring. Merupakan hal yang sangat penting bagi mereka untuk bertahan dan menang dalam persaingan bisnis ini. Untuk itu perlu diidentifikasikan mengenai apa saja kualitas layanan dari situs tersebut yang menjadi perhatian pelanggan, mengetahui seberapa jauh kepuasan, seberapa dalam tingkat kepercayaan dan seberapa jauh kesetiaan pelanggan terhadap situs penyedia layanan daring tersebut. Tujuan dari penelitian ini adalah mengetahui kualitas layanan elektronik, kepuasan, kepercayaan dan kesetiaan pelanggan Gojek. Penelitian ini dilakukan terhadap pengguna layanan Gojek (Go-ride) dengan menyebarkan 400 kuisioner di area Jakarta dan Tangerang dan terdapat 121 kuisioner yang dapat digunakan. Masing-masing peubah diukur dengan 5 skala Likert. Pengujian kesahihan menggunakan nilai factor loading sebesar ≥ 0,6 dan pengujian keandalan dengan menggunakan composite reliability dengan nilai ≥ 0,7 dan nilai variance extracted ≥ 0,50. Pada penelitian ini terdapat empat belas hipotesis. Pengujian uji kecocokan model dan hipotesis dilakukan dengan analisa SEM. Hasil dari penelitian ini adalah Ease of use, E-scape, Responsiveness, Customization dan Assurance yang merupakan kelima kualitas layanan elektoronik yang digunakan pada penelitian ini tidak berpengaruh positif terhadap e-satisfaction, e-satisfaction berpengaruh pada e-trust, e-trust tidak berpengaruh terhadap behavioral loyalty, affective loyalty, cognitive loyalty dan conative loyalty dan e-satisfaction berpengaruh terhadap behavioral loyalty, affective loyalty, cognitive loyalty dan conative loyalty. Kata Kunci: Kualitas layana-e, kepuasan-e, keperrcayaan-e, kesetiaan-e, perdagangan-e. ABSTRACT Daring service provider business is growing rapidly at this time, followed by fierce competition between daring service providers. It is very important for them to survive and win in this business competition. For that, they need to identify their service quality from their site based on customers' perception, knowing the satisfaction of their customers, how deep the trust of their customers and how extent of their customer loyalty toward the daring service providers. The purpose of this study is to analyze e-service quality, e-satisfaction, e-trust and e-customer loyalty of Gojek. The research was conducted on service users Gojek (Go-ride) by distributing 400 questionnaires in Jakarta and