Impact of Risk Perceptions and User Trust on Intention to Re-Use E-Government

Abstract

Despite the plethora of studies investigating different impacting factors on intention to re-use (IR) e-government services, they suffer from two limitations. First, initial studies provide mixed results on the effect of risk perception (PR) on IR. Second, although e-commerce studies have considered PR as a complex construct that encompasses several dimensions to date, none have considered exploring the effect of this complex construct on IR e-government websites. Thus, this study attempts to extend surrogates to such gaps by integrating PR and user trust (UT) in IR e-government using mixed-methods. It involved both a qualitative study (n = 81) to identify perceive risk antecedents and quantitative study (369 users) to build and test the proposed model. Results show that of eight PR factors, only privacy, time, psychological, and overall emerged as negative influencers and as such indirectly affect the IR government, through the mediating role of perceived value and user’s trust. System quality also has an indirect effect on IR through perceived value mediation.

Semantic Technology and Anthropomorphism

“…Basically, purchase intention is proportional to customer trust (Qalati et al, 2021;Zhao et al, 2020). Thus, in implementing innovative applications, such as mobile banking or e-government, building a foundation of trust is crucial to ensuring usage intentions (Lonkani et al, 2020;Rouibah et al, 2022). In other words, when users' trust in VAs increases, their attitude towards using VAs should be more positive, and it will be easier for them to continue using VAs.…”

Exploring investors' willingness to use robo-advisors: mediating role of emotional response

“…The intention to use can be influenced by various factors, such as perception and cognition, among which trust is more critical (Rouibah et al ., 2022; Youn and Jin, 2021). Because trust is a fundamental element in exploring the relationship between user-platform relations, it should be considered in the research process of artificial intelligence (Hohenstein and Jung, 2020).…”

Regional Culture and Digital Financial Inclusion in China

“…Generally, the core of trust lies in the spatial and temporal characteristics that individuals uphold towards the objects they depend on, especially when faced with growing social uncertainty and complexity in different contexts (Guo & Ma, 2022;Rouibah et al, 2022;Toshio et al, 1998). Nation culture has an essential impact on the development of trust (Doney et al, 1998).…”