Impact of service quality on competitiveness and profitability: The hotel industry in the Catalan coast

Aznar, Juan Pedro; Bagur, Llorenç; Rocafort, Alba

doi:10.3926/ic.693

Cited by 10 publications

(7 citation statements)

References 33 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…However, there have been no studies of the Costa Brava on non-financial indicators and, specifically, on environmental indicators related to water. In contrast to other studies in this area on financial indicators that relate users' perception of quality to this typology of financial indicators (Aznar et al, 2016).…”

Section: Literature Reviewmentioning

confidence: 77%

Sustainability and Environmental Impact of the Tourism Sector: Analysis Applied to Swimming Pools in the Hotel Industry on the Costa Brava

Arimany-Serrat,

Guillén

2023

Preprint

View full text Add to dashboard Cite

The hotel industry already has a high level of sensitivity to environmental sustainability at all levels, from the owners and managers of the establishments to the clients who stay there. The Costa Brava is an area with high water stress during the high tourist season; therefore, any initiative that seeks to make the sector and one of its main assets, such as swimming pools, more environmentally sustainable is of great social interest. Swimming pools are one of the hotel industry's most important assets in attracting visitors to their facilities. Improving the energy efficiency of these facilities will not only improve the sustainability of the hotel industry but will also improve operating costs and allow establishments to dedicate more resources to their hospitality business. The aim of this research is to collect data on the swimming pools installed in hotels on the Costa Brava, to calculate the carbon footprint equivalent to the consumption of electrical energy and to identify the possibilities for improvement in the installations

show abstract

Section: Literature Reviewmentioning

confidence: 77%

Sustainability and Environmental Impact of the Tourism Sector: Analysis Applied to Swimming Pools in the Hotel Industry on the Costa Brava

Arimany-Serrat,

Guillén

2023

Preprint

View full text Add to dashboard Cite

show abstract

“…Lado-Sestayo et al (2018) stated that profitability depends largely on the market structure and the level of demand of the tourist destination. The profitability of a hotel depends on the quality of the service provided, as evidenced by the study by Aznar et al (2016). Based on the previous literature, a conceptual framework of the can be proposed as follows:…”

Section: Food and Beverage Profitabilitymentioning

confidence: 99%

The Impact of Yield Management on the Profitability of Food and Beverage Department in Five-Star Hotels

Shaheen¹,

Morsy²,

Qoura³

et al. 2021

International Journal of Heritage, Tourism and Hospitality

View full text Add to dashboard Cite

Research on applying the Yield Management concept to restaurants has been growing since the term Restaurant Yield Management (RYM) was first investigated in the late nineties. This study presents a comprehensive review of the effect of yield management implementation on the profitability of food and beverage sections at five-star hotels in Greater Cairo. The study aims to maximize the revenue in restaurants by applying RYM. The quantitative approach employing an online structured questionnaire was used. The employed sampling type in this study is total population sample, nonprobability and purposive. The total distributed questionnaire was one hundred seventy questionnaires and the number of returned and valid questionnaires for analysis is one hundred fifty with the response rate was (88.23%). The findings indicate that pricing significantly affects profitability. Also, competition significantly affects profitability. On the contrary, the other (six) variables of yield management were found to have a significant effect on profitability. The high significance of pricing and competition analysis.

show abstract

“…La calidad de los servicios es otro factor importante que aumenta los ingresos (Aznar et al, 2016). Obviamente, también tiene un gran impacto el entorno social y económico de la clientela (Iyengar y Suri, 2012;Krakhmal, 2006) y, por tanto, la estructura del mercado (Pan, 2005;Aznar et al, 2017) en la que la variable precio sigue siendo una referencia importante (Chen y Chang, 2012) junto a los valores y la estructura organizativa (Simons et al, 2018).…”

Section: Introductionunclassified

La rentabilidad de los hoteles italianos antes y durante la pandemia

Romeo¹,

Migliaccio²

2022

ECA Sinergia

View full text Add to dashboard Cite

En Italia, el sector del turismo fue uno de los más afectados por Covid 19, a pesar del importante apoyo estatal. En 2020, se produjo un descenso de más del 50% en las reservas hoteleras, con una caída de los destinos de más del 80%. Aunque Italia es un país rico en atractivos artísticos y naturales, sigue siendo codiciada por los flujos de entrada, a pesar de la creciente competencia de nuevos destinos. El equilibrio económico-financiero de los hoteles se ha visto afectado. Este artículo está dedicado a un análisis detallado de la dinámica de los ingresos hoteleros, analizando la evolución decenal, tanto a nivel nacional como por macro zona, de dos índices (Roe y Roa) para una muestra significativa de empresas. Algunas elaboraciones estadísticas descriptivas apoyan el estudio cuantitativo, incluyendo las pruebas Anova y Tukey-Kramer. Los resultados muestran que la crisis pandémica ha reducido significativamente la rentabilidad. El documento contribuye al estudio de los efectos económicos y sociales de la pandemia y ofrece orientaciones a las autoridades públicas y a los agentes del sector, especialmente para tejer las estrategias de recuperación necesarias, con la esperanza de que la emergencia acabe pronto en todas partes.

show abstract

Impact of service quality on competitiveness and profitability: The hotel industry in the Catalan coast

Cited by 10 publications

References 33 publications

Sustainability and Environmental Impact of the Tourism Sector: Analysis Applied to Swimming Pools in the Hotel Industry on the Costa Brava

Sustainability and Environmental Impact of the Tourism Sector: Analysis Applied to Swimming Pools in the Hotel Industry on the Costa Brava

The Impact of Yield Management on the Profitability of Food and Beverage Department in Five-Star Hotels

La rentabilidad de los hoteles italianos antes y durante la pandemia

Contact Info

Product

Resources

About