Impact of Service Transparency and Service Control on Competitiveness

Abstract

The successful business organizations simply concentrated on their purpose, mission, vision, and goals, and they established open business practices to quench their clients and get the best opportunities to compete with their competitors by offering superior customer service and future orientations. The foundational component of businesses is transparency at all levels, which helps the company gain a significant amount of consumer confidence for both its commercial and residential solutions. These businesses continually assess their rivals' innovative business strategies and client success rates. A systematic review is embracing the research to improve understanding of the impact of service transparency and service control on competitiveness in order to present the literature-based evidence.