Impact of Social Presence of Humanoid Robots: Does Competence Matter?

Koelsch, Loriane; Elisei, Frédéric; Ferrand, Ludovic; Chaussé, Pierre; Bailly, Gérard; Huguet, Pascal

doi:10.1007/978-3-030-90525-5_64

Cited by 3 publications

(1 citation statement)

References 23 publications

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“…Specifically, polite speech might have been seen as being more human-like, suggesting human-like capabilities, and the errors that users observed in simple tasks, such as voice recognition violated this expectation. Future exploration of the specific effects of mismatch between language use and capabilities can provide more conclusive explanations of our observation, as recent research found the perceived competence of the system has an important effect on user experience [20]. Second, our evaluation of the politeness strategies in the formative study mainly focused on the functionality of speech acts without considering individual differences and cultural factors.…”

Section: Limitationsmentioning

confidence: 93%

Polite or Direct? Conversation Design of a Smart Display for Older Adults Based on Politeness Theory

Qu¹,

Maus²,

Mutlu³

2022

Preprint

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In this paper, we applied politeness strategies to seven speech acts of a smart display, identified four personas representing older adults' experience of system usage and preferences for politeness, and suggested personalized design strategies for each persona. (A) An older adult using the conversational interface; (B) an example of polite speech used by our interface; and (C) an example of direct speech used by our interface.

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Section: Limitationsmentioning

confidence: 93%