Impact of the New Retail Concepts on Logistics Strategy

Abstract

Retail has undergone several transformations over the years. The main reason is due to the digital transformation that is occurring in business, changing all processes and, as a consequence, consumer behavior. This new retail model, much more interactive and integrated, is taking over the market. Retail distribution systems are considered multi- or omni- channel systems when consumers can place orders to buy products: online, physically and online in the stores. Nowadays, most companies try to increase their sales using this recent business model called omni-channel retailing. This is changing the way companies sell their products. These changes can be seen both in the internal logistics of retailers and in the structure and processes of the supply chain. It integrates two existing distribution systems: the retail distribution system and the consumer distribution system. The current study aims to understand this model that integrates the digital and offline and raise its key implications for the strategies applied in logistics.

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan

“…Customer satisfaction refers to the favorable feelings experienced during the process of purchasing products or services from an e-retailer after a comparative evaluation (Hu & Chen, 2018;Peterson, Kim, Jeong, & Marketing, 2020; U. J. J. o. M. A. Tandon, 2020;Waker, de Alencar Nääs, Duarte, & Papalardo, 2018).Trust refers to users' expectation that logistics service provider behaves ethically, dependably and fulfill their expected commitments (Iassinovskaia, Limbourg, & Riane, 2017;Menidjel, Benhabib, Bilgihan, Madanoglu, & Management, 2019;Vuong & Khanh Giao, 2020). Commitment refers to a desire to maintain valuable relationship and the belief that it is important enough to make the utmost effort to maintain a lasting relationship with the exchange partner (Agag, 2019;Ertz, Durif, Lecompte, & Boivin, 2018;Ethirajan et al, 2021;Y.…”