Impacts of End-User and Information Center Characteristics on End-User Computing Support

“…End user support is defined as the degree of patient satisfaction with the organizational and technical assistance provided to use telemedicine [76]. Users of systems may not have adequate knowledge to use the system and therefore support is often required [77].…”

Section: End User Supportmentioning

confidence: 99%

Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments

Garcia

Adelakun

Han

2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…Technical support is one of the most important factors in the acceptance of technology for teaching (Hofmann, 2002;Sumner & Hostetler, 1999) and in user satisfaction (Mirani & King, 1994).…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

Motivational factors that influence the acceptance of Moodle using TAM

Sánchez

Hueros

2010

Computers in Human Behavior

432

202

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a b s t r a c tMoodle and other virtual teaching platforms have bolstered the ability and motivation of universities to support distance learning.The aim of our study is to improve understanding of the motivational factors behind student satisfaction, or dissatisfaction, with the Web-based learning platform, Moodle.Our study extends the Technology Acceptance Model (TAM) to include technical support and perceived self-efficacy, with the expectation that they influence usage of Moodle. We surveyed 226 students of the Business Administration and Management (LADE) and Infant and Primary School Teaching degree courses of the University of Huelva.The data showed that technical support has a direct effect on perceived ease of use and perceived usefulness. Moodle usage was also directly influenced by perceived ease of use and attitude. The results reveal the importance of perceived ease of use and perceived usefulness on attitude.

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“…As críticas a essa variável estão no fato de que funcionários satisfeitos nem sempre são produtivos (Gatian, 1994). Pelo mesmo motivo, algumas pesquisas reportaram que funcionários satisfeitos tendem a ser benevolentes para com as avaliações dos sistemas, distorcendo seus resultados (Mirani & King, 1994) e exigindo cuidados redobrados por parte dos pesquisadores (Galleta & Lederer, 1989).…”

Section: S S S S Sucesso Ucesso Ucesso Ucesso Ucesso E E E E E I I I unclassified

“…Da capacidade de alcançar as necessidades dos diversos grupos é que, para alguns, depende o sucesso do sistema (Mirani & King, 1994). Henderson e Lee (1992) confirmaram esta relação, concluindo por considerar de grande importância a escolha e o treinamento dos gestores do projeto.…”

Section: Relativos à Equipe Relativos à Equipe Relativos à Equipe Relunclassified

Fatores de sucesso e insucesso na implementação de sistemas de informação gerencial: estudo do caso do segmento de exploração e produção de petróleo da Petrobrás S/A

Ferreira

Bufoni

2006

Rev. adm. contemp.

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Recent studies indicate the existence of an information systems paradox: even the conceptually perfects, many become notorious implementation failures. This study has as main objective, understand the factors that contribute for successful or unsuccessful management information systems. Previous studies identified four main constructos that seem to be related with the success of these systems: (1) complexity, (2) user participation, (3) management support, (4) development team. Thus, we empirically test them existence thru the case study of exploitation and production segment of Petrobras -Petróleo Brasileiro S.A. management information system. The results indicate that the variables have power to explain system failure, indicating also management support and complexity as main causes and; that the adoption of this kind of system must be preceded of more formal evaluation.

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Impacts of End-User and Information Center Characteristics on End-User Computing Support

Cited by 61 publications

References 44 publications

Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments

Defining Dimensions of Patient Satisfaction with Telemedicine: An Analysis of Existing Measurement Instruments

Motivational factors that influence the acceptance of Moodle using TAM

Fatores de sucesso e insucesso na implementação de sistemas de informação gerencial: estudo do caso do segmento de exploração e produção de petróleo da Petrobrás S/A

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