Impacts of ISO 9000 registration on European firms: a case analysis

Withers, Barbara E.; Ebrahimpour, Maling

doi:10.1108/09576060110361582

Cited by 53 publications

(33 citation statements)

References 10 publications

(15 reference statements)

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“…Finally, the third group shows that companies are based on both internal and external factors when deciding to begin the process that allows them to obtain the certification (Beattie & Sohal, 1999;Carlsson & Carlsson, 1996;Corbett, Luca, & Pan, 2003;Escanciano, Fernández, & Vázquez, 2001;Fuentes, Benavent, Moreno, Cruz, & del Val, 2000;Huarng, Horng, & Chen, 1999;Lee & Palmer, 1999;Magd & Curry, 2003;Prajogo, 2009;Mariotti, Kadasah, & Abdulghaffar, 2014;Mathews, Ueno, Periera, Silva, Kekal, & Repka, 2001;Sampaio, Saraiva, & Rodrigues, 2009;Sun & Cheng, 2002;Taylor, 1995;Tsiotras & Gotzamani, 1996;Withers & Ebrahimpour, 1996;Withers & Ebrahimpour, 2001). The analysis of these 4…”

Section: Internal Reasonsmentioning

confidence: 97%

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

López

Bedia

López-Fernández

2015

Total Quality Management & Business Excellence

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This paper presents the results of the empirical study conducted in 68 Spanish firms which are following the implementation process of the Total Quality Management (TQM) through the EFQM excellence model, according to the Excellence in Management Club (the official representative and partner of EFQM in Spain which is a non-profit making organisation with the aim of being the reference and meeting point for organisations on their way towards excellence). The objective of this paper is to analyse the motivations that lead Spanish firms to implement the TQM through the EFQM. First a review of literature is provided, followed by methodology which consists of a descriptive analysis and factor analysis in order to determine the importance and the structure of these motivations. Finally, cluster firms and these groups are analysed to establish their profile by cluster analysis. The results show that the most important motivations that drive firms to implement the TQM through the EFQM are internal motivations. The structure of motivations in these firms is made up of three groups: internal reasons, external reasons of requirements, and external market reasons.

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Section: Internal Reasonsmentioning

confidence: 97%

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

López

Bedia

López-Fernández

2015

Total Quality Management & Business Excellence

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“…Since ISO 9000 series of standards first emerged in 1987, many authors found that ISO offered a reasonable first step toward implementing quality (Bradley, 1994;Claver et al, 2002;Escanciano et al, 2001;Gotzamani and Tsiotras, 2002;Skrabec, 1999;Stephens, 1997;Sun, 2000;Taylor, 1995;Tummala and Tang, 1996;Withers and Ebrahimpour, 2001;Yusof and Aspinwall, 2000). This initial version of ISO addressed quality issues in categories such as quality policy, quality documentation and quality planning.…”

Section: Literature Review and Hypotheses Formulationmentioning

confidence: 99%

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

Costa

Choi

Martínez

et al. 2009

J of Ops Management

241

129

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The debate about the impact of ISO 9000/1994 on performance has been waging since its inception. While there is a general agreement regarding the positive impact of TQM on performance, there has been less agreement among the academics about the impact of ISO 9000/1994. Perhaps in response to such debate, the new ISO 9001/2000 has appeared purporting to be more in line with the TQM philosophy. As of now, how this 2000 version actually affects performance is yet to be explored. In this study, we compare the implementation of ISO 9000/1994 and ISO 9001/2000 as representing two different efforts to implement quality management practices. We evaluate its impact on company performance with a sample of 713 Spanish industrial companies. We also examine if the 2000 version of ISO is taking us closer to the implementation of TQM. Further, we depart from the past studies methodologically by considering performance as a formative construct rather than a reflective construct. Based on the mean and covariance structural (MACS) analyses, we conclude that ISO 9001/2000 certified companies do not perform noticeably better than ISO 9000/1994 or non‐certified companies. However, we find that ISO 9001/2000 certified companies apply TQM at a higher level than ISO 9000/1994 certified companies, but whether they actually perform better is less clear.

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“…Cer tif i ca tion is seen as a way for or gani sations to achieve com pet i tive ness in the mar ket places [Najmi and Kehoe, 2001;Rao et al, 1997], con tin u ous im prove ment, profit im prove ment, market ing ben e fits, and a better run or gani sa tion [Singels et al, 2001;Yung, 1997;Prabhu et al, 2000;Beat tie and Sohal, 1999;Wiele et al, 2005;Dimara et al, 2004;Aarts and Vos, 2001]. More over, other re search ers [Arauz and Suzuki, 2004;Heras et al, 2001;With ers and Ebrahimpour, 2001] con cluded that the in crease in per ceived qual ity as a re sult of ISO imple men ta tion should re sults in new cus tom ers, in creased sales and re duced op er at ing costs. How ever, the im ple men ta tion and the im pact of ISO standards can vary from or gani sa tion to or gani sa tion and from coun try to country.…”

Section: Iso Cer Tif I Ca Tion: An Over Viewmentioning

confidence: 99%

An evaluation of ISO registration agencies: a study of Egyptian hotels

Magd

2005

Management Research News

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An Eval u a tion of ISO Reg is tra tion Agen cies: A Study of Egyp tian Ho telsby Dr Hesham A. E. Magd, As sis tant Pro fes sor, De part ment of Busi ness Ad min is tra tion, Col lege of Busi ness and Eco nom ics, United Arab Emirates Uni ver sity, P.O. Box 17555 -Al-Ain, United Arab Emir ates Ab stractPur pose: This pa per con tains an eval u a tion of the re sults from a sur vey on ISO 9000 cer ti fied ho tels in Egypt. This study is fo cused on fac tors in fluenc ing the choice of the reg is tra tion agency; prob lems with reg is tra tion agen cies; sat is fac tion level with the reg is tra tion agen cies and the use of train ing and con sul tancy in achiev ing the cer tif i ca tion.De sign/meth od ol ogy/ap proach: Postal sur vey was used in this study to gather the re quired data from a sam ple size of 40 cer ti fied large ho tels in Egypt. The sam ple was drawn from a list pro vided by ISO 9000 cer tif i ca tion of fice in Egypt. A re sponse rate of 60% was achieved.Find ings: The cer ti fied ho tels in Egypt per formed well in their reg is tra tion pro cess and bene fited from ISO im ple men ta tion. They were us ing their regis tra tion agen cies for pri vate con sul tancy and it has been rec om mended that they should avoid us ing their reg is tra tion agen cies for pri vate con sul tancy as this cre ates con flict of in ter est and con sti tutes a vi o la tion of ISO 62.Orig i nal ity/value: Adds to the body of knowl edge con cern ing the ISO 9000 reg is tra tion agen cies in the ser vice sec tor with par tic u lar fo cus on Egypt.

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Impacts of ISO 9000 registration on European firms: a case analysis

Cited by 53 publications

References 10 publications

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation

ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited

An evaluation of ISO registration agencies: a study of Egyptian hotels

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