Implementation, Advantages and Management of ISO 9001 in the Construction Industry

Abstract

Since 1987, construction companies all over the world welcomed a system for quality management IS0 9001 which was created by the International Organization for standardization. This study aims to recognize the implementation intensity of essential elements of ISO 9001 and the key advantages of ISO 9001 in construction firms after implantation of these elements. Total 51 recognized Pakistani construction companies were considered and studied however the respondent rate remained 59%. Moreover, the analysis of data was done by Statistical Package for the Social Sciences (SPSS) version 27. The most significant advantages and essential elements of ISO 9001 are the results evaluated by the study. Total 34 basic aspects were identified from the previous literature review. The findings of the result showed that the implementation of ISO are very important in construction projects. Identification of current issues and removal of preventable credentials is found most important implementation. Advantages of ISO in the construction industry are Satisfaction of employees, Increment in the ratio of captivation new projects, Decrease in wastage of material and better contacts in global markets respectively. The study will advantage Pakistani construction companies in improving quality work, performance and interest of implementing ISO 9001 will be created in construction firms in regard to groom quality standards.

What would QMS implementation really bring to a company?‐ Theoretical review on benefits and disadvantages researched in practice

“…Small sample makes research findings difficult to compare and generalize, therefore authors decided to use questionnaires on a large sample and to decrease subjectivity of qualitative research by asking of companies to prove each stated data with company's records. This led to the second deficiency of the research that refers to inability to collect all relevant data from companies because some answers Core processes Variation reduction Shaikh and Sohu (2020), Prajogo et al (2012), Zaramdini (2007), Santos and Escancino (2002), Singels et al, (2001), Beattie and Sohal (1999), Quazi and Padibjo (1998), van der Wiele and Brown (1997), Tsiotras and Gotzamani (1996) Decrease of product defect rate, rework and scrap Ge ˛bczy nska (2018), Bekele and Zewedie (2017), Sampaio et al (2009) Better operational performance and efficiency Magodi et al, 2022, Shaikh andSohu (2020), Ge ˛bczy nska (2018), Bekele and Zewedie (2017), Blessner et al, 2013, Kasperaviciute (2013, Poksinska et al (2003) , Santos and Escancino (2002 2004), Grover and Malhotra (2003), Heikkil€ a (2002), Wisner and Tan (2000) Reduced total costs because of suppliers Involvement in design Lee and Klassen (2008), Das et al (2006), Tracey and Tan (2001) Cost reduction from less scarp and rework…”

“…From the moment ISO 9001 faced the light of the day, until nowadays, scientists and professionals argue if QMS (designed according to ISO 9001) would bring any benefits to organizations and what would those benefits be. There are numerous studies conducted on this topic, some of them evidencing benefits brought to company by QMS (Shaikh and Sohu, 2020; Tarí et al. , 2017; Duh et al.…”

“…From the moment ISO 9001 faced the light of the day, until nowadays, scientists and professionals argue if QMS (designed according to ISO 9001) would bring any benefits to organizations and what would those benefits be. There are numerous studies conducted on this topic, some of them evidencing benefits brought to company by QMS (Shaikh and Sohu, 2020;Tar ı et al, 2017;Duh et al, 2012;Lee, 2012;Lee et al, 2009;Molina-Azorı n et al, 2009;Tarı' et al, 2014;Yunis et al, 2013), while there are other authors stating that benefits of ISO 9001 implementation are just a myth (Djofack and Camacho, 2017;Murmura and Bravi, 2017;Abaker, 2016;Taouab, 2016;Prajogo and Han, 2012;Lo et al, 2011;Yeung et al, 2006). Some studies prove that ISO 9001 implementation brings disadvantages to companies (Bekele and Zewedie, 2017;Prajogo and Han, 2012;Tar ı et al, 2012;van der Wiele and Brown, 1997;Casades and Karapetrovic, 2005;Singh et al, 2006;Chen and Paulraj, 2004;Heikkil€ a, 2002;Wisner and Tan, 2000) as well, although these studies are much less represented in scientific opus and are based predominantly on employees' opinions rather than on evidences.…”

How to peak carbon emissions of provincial construction industry? Scenario analysis of Jiangsu Province

“…Expenditure of R&D in the construction industry is relatively low compared with other industries [60]. Therefore, the government should explore a certification model similar to ISO 9001 [61] in the field of energy conservation, and improve the incentive mechanism, such as increasing economic subsidies and technical support, so that low-carbon technologies can be rapidly promoted and widely used.…”

Project management performance of construction projects in Jordan: a comparative study of ISO 9001-certified and non-certified companies

“…ISO implementation can improve the management controlling procedures and responsibility, use of resources, productivity and customer service (Terziovski et al , 2003; Terziovski and Power, 2007), cost reduction (Heras-Saizarbitoria and Boiral, 2013), customer satisfaction, operational performance, market performance and financial performance (Psomas and Kafetzopoulos, 2014; Chatzoglou et al , 2015). It can also affect the captivation of new projects, reduce wastage and enhance contact in the global market (Shaikh and Sohu, 2020).…”