Implementation of Online Single Submission Software Application in Yogyakarta City: Identifying Prominent Factors of Organizational Aspects

Abstract

The purpose of this paper is to identify prominent factors of organizational aspects in implementing online single submission (OSS) software application in Yogyakarta City. This study used a qualitative approach by applying NVivo 12 plus for analyzing and visualizing data obtained from the content of online media news, stakeholders’ statements, and documents of government regulations regarding investment licensing service. This study identified six factors in implementing e-government, including regulation, technology, benefits, structure, leadership, and resources. This study offered four propositions regarding the six factors. This study also considered directions for next research and suggested practical implications.