Pelayanan publik merupakan salah satu unsur penting bagi organisasi publik termasuk organisasi pemerintah. Oleh karena itu pelayanan publik yang diberikan aparatur pemerintah (birokrasi pemerintah) harus senantiasa berorientasi pada kepentingan publik. Pemenuhan terhadap kepentingan publik secara substantif sudah selayaknya memperhatikan kualitas pelayanan yang diberikan agar masyarakat yang dilayani dapat memberikan tanggapan positif terhadap hasil pelayanan yang diberikan oleh aparatur pemerintah tersebut. Namun dalam realitanya masalah pelayanan publik dilingkungan pemerintahan sudah lama menjadi pusat perhatian masyarakat seiring banyaknya kasus pelayanan publik yang dianggap kurang berpihak kepada kepentingan masyarakat. Ini mengisyaratkan bahwa kualitas pelayanan yang diberikan pemerintah belum menunjukkan hasil yang memuaskan bagi masyarakat. Pelayanan yang berbelit-belit, in-efisiensi, lambat, tidak ramah serta tidak jelasnya waktu penyelesaian dan tidak jelasnya biaya pelayanan merupakan bukti nyata bahwa kualitas pelayanan yang diberikan aparatur pemerintah masih rendah dan pelayanan publik belum berkualitas. Beberapa faktor penyebab belum berkualitasnya pelayanan publik adalah faktor SDM aparatur, organisasi birokrasi, tata laksana, pola pikir, kinerja organisasi, budaya birokrasi, inovasi birokrasi dan teknologi informasi, perilaku birokrasi, sistem dan strategi pelayanan, kepemimpinan yang transaksional, struktur organisasi yang adaptif, perilaku organisasi yang koruptif, lemahnya implementasi kebijakan, belum diterapkannya prinsip good governance dan komunikasi birokrasi.

Purpose This study aims to examine the association of technology acceptance variables with the intention of adopting e-government transformation, as defined by four dimensions, namely, using new technology systems, redesigning of governmental processes, restructuring of governmental organization and changing the organizational culture and behavior, from the perspective of city government employees in Indonesia and the Philippines. Design/methodology/approach Quantitative approach was used in the conduct of this research. Variables were operationalized into indicators, which were transmuted into a self-reported survey questionnaire. Survey data obtained from purposively sampled city government employees were analyzed using structural equation modeling. Findings Findings suggest that attitude is a pivotal predictor of intention to adopt e-government transformation across all four dimensions, while performance expectancy, social influence and facilitating conditions also positively influence the intention to adopt process redesign, organizational structuring and cultural and behavioral change in the city government. Respondents’ length of work experience appears as a significant moderating variable. Research limitations/implications This study reports only on the findings from two cities in two countries, Surabaya in Indonesia and Davao in the Philippines. The determination of the sample size was done through purposive sampling, so the application of results should be done with prudence. The constructs used for the research model were chosen because of their prominence in the literature. This study made use of a simple linear regression model in hypothesizing the relationships of the constructs. Practical implications For e-government transformation to be adoptable and efficacious, supporting and facilitating conditions are necessary. Structural, technical and financial support, as well as legal framework, for local e-government transformation should be in place. Maintaining and sustaining the positive attitude toward it should be done. Originality/value Although many studies have been conducted on adoption of ICT-enabled government services from the citizens’ viewpoint, little has been done from the local government employees’ perspective, and no prior cross-country study has been made. This study fills those gaps in the e-government adoption literature. Further, this study has shown that technology acceptance variables’ roles as predictors of behavioral intention can be extended to other dimensions of e-government.

This article focuses on paradiplomatic management in Aceh, Indonesia, and Catalonia, Spain, as a comparative study. The two different regions have at least two similar characteristics: both are recognised by central government as widely autonomous provinces compared to other provinces, and both obtained the wider autonomy in the same period, 2006; they also have same problems with revolutionary groups that attempt to withdraw from central government. This qualitative research aims to examine paradiplomatic management in both local governments. The main objective is to identify similarities and differences in paradiplomatic patterns and to scrutinise paradiplomatic activism pertaining to the instrument of political movements in both regions. The findings confirm that patterns of paradiplomacy management are typically similar, and influenced by the dynamic of local political movements, and that paradiplomatic activism is an instrument in political movements. It is argued that paradiplomatic management by secessionist regions performs the same pattern both in federal and unitary systems, and is reflected in the changes of regional laws on paradiplomatic affairs.

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Modernization in various sectors of life has made data and information valuable, which has an impact in changing people’s lives. One of the changes is how people get information from a large amount of data to be used in the public development sector. Public policy, as a solution to solve various public problems, needs to be supported by accurate data and information facts. With a massive amount of data, this has an impact on public sector organizations to be able to store and analyze various types of information for public policies consideration. The term ‘Society 5.0’ has emerged, a concept that refers to revolution in people’s lives through the use of technology by considering the humanities aspect. The potential for the huge benefits of big data technology is interesting to know as to whether big data can be used for the public policy formulation process. Therefore, this article will provide an overview of the implications of big data for the public policy process in society. This research uses qualitative method with literature study approach. The data came from websites and government documents related to the use of big data in public policies, analyzed using the NVivo12 Plus application. The emergence of big data, as a basis for making public policy, can be utilized for analysis, which includes social data analysis, historical data analysis, and predictive data analysis which can influence accuracy in the policy decision making. Public policy in the era of society 5.0 is vital to be realized through the use of big data as a source of information supported by technology and the readiness of actors in the policy-making process.