Implementation of total quality management in hospitals

Shdaifat, Emad

doi:10.1016/j.jtumed.2015.05.004

Cited by 41 publications

(28 citation statements)

References 9 publications

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“…Similar report was obtained from focus group respondents who mentioned that there were policies in place in the hospital to ensure proper implementation of TQM in the hospital but the management had failed to put it to maximum use. This finding supports what Breedlove et al [20], Balasubramanian and Al-Shdaifat observed, that the hospital management needs to lead the total quality process and also encourage others within the healthcare institution to follow and prove to them that management means what they say about quality [21,22]. Nonetheless, the findings contrasted with what Skiti reported on the average score on the manner the management have implemented the organizational mission, vision, short and long term goals [23].…”

Section: Organizational Factorssupporting

confidence: 83%

“…The respondents with tertiary education believed that quality personnel were inadequate in the hospital but that the quality of services which the hospital rendered to the public was good, similar to what Chakrabusty et al and Shehu et al reported indicating that majority were satisfied with physicians' courtesy, attention to complaints, patience with them, explanation of what they wanted to know and providing them with good advice and treatment [31,32]. There was insufficient supervision of staff in the hospital on the implementation of TQM, especially among those that had spent less than ten years in the facility, this is similar to what Anyansi [34] reported in Ebonyi state, Balasubramanian in India and Al-Shdaifat [21,22].…”

Section: Interpersonal Factorssupporting

confidence: 52%

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Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Vincent¹

2019

EJPM

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Background: Total quality management (TQM) in any organization is a major determinant of efficient management of resources. In this era where hospitals provide the same type of services, it is only hospitals that have embraced TQM techniques that will survive. The study assessed the management preparedness to the implementation of TQM at University of Nigeria Teaching Hospital (UNTH) Ituku/ Ozalla from the Health workers perceptive. Methods: This study was a cross sectional descriptive study. Structured questionnaire was used to collect information on the demographic characteristics of the randomly selected staff of the UNTH and their assessment of UNTH under five major domains: organizational, interpersonal, facilities, environmental and economic. Focus group discussion was also used conducted among selected staff. Results: On influence of educational factors on level of response, the study showed it has no influence on staff awareness (p= 0.264) but it influenced quality of personnel (0.049), sufficient supervision (p = 0.039), feedback mechanism (p = 0.005) and record department being computerized (p = 0.04). Number of years on the job has influence on the availability of adequate resources (p = 0.027), quality of services (0.040) and record department being computerized (p = 0.041). On the influence of cadre, it showed that level of awareness was affected but quality of personnel (p = 0.014), quality of services (p = 0.019) and availability of functional diagnostic equipment (p = 0.027) was influenced. Conclusions: TQM have been shown to have improved the efficient management of resources with attendant maximization of output. It is important that management demonstrates commitment and provide enabling environment for its sustainability. Specifically, management should institute periodic performance measurement system and strengthen the training program in the hospital. There is a need to raise the awareness on the concept and develop methods and procedures in updating existing TQM guidelines.

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Section: Organizational Factorssupporting

confidence: 83%

Section: Interpersonal Factorssupporting

confidence: 52%

Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Vincent¹

2019

EJPM

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“…More importantly, only a few previous studies have attempted to evaluate the implementation of TQM and its effects in different sectors, for instance in public hospitals (Al-Shdaifat, 2015); telecommunication (Dada and Eniola, 2018); education (Ogunnaike et al., 2014), and the construction industry (Samuel Oludare and Olugboyega, 2016), while there is very limited or no empirical study specifically focusing on the relationship with organizational performance. Hence, this investigation purposes is to add to the research in the newer context of Nigeria.…”

Section: Introductionmentioning

confidence: 99%

The impact of organizational culture on total quality management in SMEs in Nigeria

Eniola

Olorunleke

Akintimehin

et al. 2019

Heliyon

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The goal of this exploration is to observationally test the connection between total quality management and SMEs' performance. Specifically, it looks at whether organizational culture (OC) has an interceding impact on the TQM-SMEs performance relationship. Established on the literature review of TQM, OC and SMEs performance, the theoretical model for this investigation was formed. A self-controlled survey was utilized to gather information from the SMEs owners-managers in the South-western region of Nigeria. In determining the relationship, SEM-PLS 3.0 was utilized. Measurable results add to the literature by showing a positive direct impact of TQM and OC on SMEs' performance, and a critical and positive aberrant impact of TQM on SMEs' performance through OC. The quantitative cross-sectional research configuration explored an example of assembling SMEs. Subjective methods or a contextual investigation approach for additional data examination could be utilized for subsequent research. The results of this exploration give awareness into SMEs' owners-managers in the present unique manufacturing setting, concentrating on TQM as an instrument for improving their performance. The outcomes can help SMEs by giving direction with regards to the OC, on account of its impact on the effective execution of TQM, in this way improving the dimension of performance. The examination expands the TQM literature with an extensive comprehension of TQM from the point of view of SMEs in Nigeria. It fills the void in observational examinations that research the joint impact of TQM and OC on SMEs' performance.

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“…Quality of care is a major issue for healthcare facilities that they are required to improve in order to comply with standards and to meet patients' needs [38]. Patient satisfaction is one of the important indicators of quality of care.…”

Section: Discussionmentioning

confidence: 99%

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi¹,

Jawab²,

Boutahari³

2019

Adv. sci. technol. eng. syst. j.

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The purpose of this qualitative research was to explore the influence of hospital logistics on quality of care and patient satisfaction. Hospital logistics was assessed by considering five factors in the patient pathway, namely: physical accessibility of care, waiting time, consultation time, administrative procedures and hospital hotel services. Semi-structured interviews were conducted, following an interview guide, with two categories of participants: patients and healthcare professionals. The interviews were transcribed and then a thematic analysis method was conducted using QSR NVivo 10 software. Results showed that hospital logistics has a direct impact on quality of care and patient satisfaction. All the participants' testimonies highlighted the critical and crucial role that hospital logistics plays in the perception of quality of care and patient satisfaction. It is recommended to pay great attention to hospital logistics activities in order to improve quality and satisfaction.

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Implementation of total quality management in hospitals

Cited by 41 publications

References 9 publications

Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

Evaluation of Preparedness Towards Total Quality Management at Tertiary Hospital from Health Workers Perception: A Case Study

The impact of organizational culture on total quality management in SMEs in Nigeria

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

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