Implementing Knowledge-Sharing Systems and Establishing a Culture to Share Lessons Learned Within a Multidisciplinary Company Enhancing Effective Knowledge Transfer

Abstract

Today's oil and gas industry relies increasingly on integrated multi-disciplinary services to provide effective risk management, wellbore and reservoir delivery while minimizing operating costs, cost of failure and non-productive time (NPT). New collaboration technologies enable the rapid storage, transfer and consumption of information and require robust but flexible knowledge management techniques to fulfill the requirements of a global learning organization. New tools need to be developed and successfully implemented tools need to be expanded to enable cross-disciplinary teams and communities the ability to capture, share and reuse validated knowledge efficiently. This paper presents how a single-domain lessons-learned system was extended to represent the entire spectrum of the upstream industry; assuring interdisciplinary information is reusable in multiple communities and market segments. The paper presents the challenges inherent in leveraging a common classification scheme; lessons-learned framework, enterprise platform, and search-and-retrieval systems with the goal of connecting people and making the collective knowledge seamlessly accessible across different business units, time zones and geographies. Also discussed is how building a common framework and incorporating the lessons-learned system into communities of practice, training and certification programs helps drive acceptance/implementation of the program. Finally, we showcase how the system has been used to deliver game-changing performance in time savings to locate relevant information and how re-use of stored knowledge enables performance improvements in wellbore delivery.

Automated Decision Support to Enhance While-Drilling Decision Making: Where Does it fit Within Drilling Automation?

“…This challenge has long been recognized, as the application of knowledge management processes and systems in our industry has been its own best practice for more than a decade. Storing lessons learned from previous drilling operations provides less experienced engineers with access to the combined knowledge and expertise applied previously in similar circumstances (Hinze, et al 2012). That information can be used to provide guidance on best practices to those who may have not yet been faced with such a challenge first-hand.…”