Today's oil and gas industry relies increasingly on integrated multi-disciplinary services to provide effective risk management, wellbore and reservoir delivery while minimizing operating costs, cost of failure and non-productive time (NPT). New collaboration technologies enable the rapid storage, transfer and consumption of information and require robust but flexible knowledge management techniques to fulfill the requirements of a global learning organization. New tools need to be developed and successfully implemented tools need to be expanded to enable cross-disciplinary teams and communities the ability to capture, share and reuse validated knowledge efficiently. This paper presents how a single-domain lessons-learned system was extended to represent the entire spectrum of the upstream industry; assuring interdisciplinary information is reusable in multiple communities and market segments. The paper presents the challenges inherent in leveraging a common classification scheme; lessons-learned framework, enterprise platform, and search-and-retrieval systems with the goal of connecting people and making the collective knowledge seamlessly accessible across different business units, time zones and geographies. Also discussed is how building a common framework and incorporating the lessons-learned system into communities of practice, training and certification programs helps drive acceptance/implementation of the program. Finally, we showcase how the system has been used to deliver game-changing performance in time savings to locate relevant information and how re-use of stored knowledge enables performance improvements in wellbore delivery.

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