Importance of service integration in e-government implementations

As'ad, Asa'd M.; Khazaei, Babak; Akhgar, Babak; Alqatawna, Ja'far

doi:10.1109/iacs.2016.7476086

Cited by 7 publications

(7 citation statements)

References 31 publications

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“…BPKAD selalu berkoordinasi dengan tim pengembang bagaimana meningkatkan kemampuan aplikasi tersebut sehingga OPD yang ada mempunyai aksesibilitas yang baik, sekalipun memang sebenarnya aplikasi ini masih berbasis desktop, belum berbasis web tetapi saat ini dalam proses pengembangan. Keberadaan SIPD ini seperti pandangan Liang, Wang, & Long (2011) bahwa pentingnya integrasi sistem egovernment baik integrasi pelayanan elektronik (e-services) (As'ad et al, 2016), ataupun integrasi aplikasi (Themistocleous, Irani, & Love, 2005) untuk suksesnya suatu penyelenggaraan pemerintahan berbasis E-gov.…”

Section: Potret Implementasi E-government Pemerintah Kota Kendariunclassified

Identifikasi Pelayanan Publik Berbasis E-Government Pemerintah Kota Kendari Pada Masa New Normal

Loka

Abdullah

Sudirman

2022

NeoRes

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Pemerintah Kota Kendari melalui perangkat daerahnya telah membuat berbagai Berbagai inovasi layanan elektronik berbasis aplikasi yang bertujuan memudahkan masyarakat mengakses layanan dan mendapatkan pelayanan dari pemerintah. Seluruh aplikasi tersebut telah tersemat dalam kendarikota.go.id.. Penelitian ini menggunakan metode deskriptif kualitatif, dengan teknik pengumpulan data yang digunakan adalah wawancara, dan studi dokumen. Wawancara dilakukan terhadap sejumlah informan yang ditentukan secara purposive, mencakup pimpinan dan staf di Badan Perencanaan dan Pembangunan Daerah (Bappeda) Kota Kendari untuk topik perencanaan (E-Planning), Dinas Kependudukan dan Catatan Sipil (Disdukcapil) Kota Kendari untuk topik pelaksanaan pelayanan Administrasi Kependudukan, Rumah Sakit Umum Daerah Kota Kendari untuk topik pelaksanaan pelayanan Kesehatan, Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (PMPTSP) untuk penyelenggaraan pelayanan perizinan dan nonperizinan, serta BKPSDM Kota Kendari untuk topik e-kinerja. Metode pengolahan dan analisis data mengikuti model analisis interaktif Miles, Huberman, & Saldana (2014) yang mencakup penyajian data dan pengembangan pemahaman yang baik yang keduanya dilakukan secara bersamaan dengan pengumpulan data.

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Section: Potret Implementasi E-government Pemerintah Kota Kendariunclassified

Identifikasi Pelayanan Publik Berbasis E-Government Pemerintah Kota Kendari Pada Masa New Normal

Loka

Abdullah

Sudirman

2022

NeoRes

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“…The scientific-theoretical foundations of e-services are studied in terms of conducting future empirical studies and e-service users are divided into categories, as well. Asad, Khazaei, et al (2016) investigate the conceptual foundations of the importance of integration of provided services in the implementation of e-government, and a literature analysis is also completed. The integration of e-services, as well as the definitions, problems, analytical and conceptual approaches are explored.…”

Section: International Practice On E-service Evaluationmentioning

confidence: 99%

“…The integration of e-services, as well as the definitions, problems, analytical and conceptual approaches are explored. As a result, a model is proposed that enables the specification of the importance of services integration in the implementation of e-government (Asad, & Khazaei, et al 2016). Malik, et al (2016) consider the evaluation of citizen satisfaction during the use of e-government services.…”

Section: International Practice On E-service Evaluationmentioning

confidence: 99%

Methodology and Criteria for Evaluating E-Services: The Case of Azerbaijan

Alguliyev

Yusifov²,

Gurbanli³

2018

JeDEM

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The enhancement of evaluation methods and development of effective public administration mechanisms are crucial for providing effective e-government services. This article explores the international practice in the field of e-service evaluation. The organization and provision of e-services in government entities, as well as the evaluation regarding the organization and functioning of information systems are implemented by the “ASAN service” system in the Azerbaijan case. The evaluation of organization and functioning of e-services is conducted by considering three determined criteria: the level of digitalization and relevance, the level of information openness and accessibility, and the level of convenience of use. Evaluation of e-services allows for improving the level of services and the development of feedback mechanisms. Currently, much attention is focused on the development of citizen-centered services.

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“…An integrated e-government system functions as a unified system comprising interconnected systems, aiming to provide value to citizens by enhancing service quality, reducing operational costs, and improving turnaround times [2]. The issue of service integration profoundly impacts e-government implementation and should be regarded as a critical concern, including within the Namibian public service [3]. As technology continues to advance, governments serving as service providers are expected to demonstrate innovation and develop strategies that generate value for citizens [4].…”

Section: Introductionmentioning

confidence: 99%

A Framework for An Integrated E- Government System for Public Service Sectors in Developing Countries Using Design Science Research Methodology

Rijarua,

Osakwe

2023

J. Inf. Syst. Informatics

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This study aimed to develop an integrated framework to enhance government services and improve service delivery for the Namibian government. The Delone and McLean Information Systems success model and the Organizational Information Processing Theory served as the theoretical foundations for this study. The target population consisted of members of the public and a Government Ministry in Namibia. A sample size of 25 participants was selected for the study, utilizing the purposive sampling technique for government employees and the snowball sampling technique for members of the public. Thematic analysis was employed to analyze the data gathered. The study's findings revealed several significant insights. Despite the existence of multiple e-government systems, poor integration among them hindered the ability of the Namibian public service to provide effective and efficient services to citizens. Additionally, the study identified a strong demand from the public for services to be more accessible, convenient, and responsive, including a preference for online applications and faster service delivery. Moreover, the study developed an integrated e-government framework specifically tailored for the Namibian public service, aiming to enhance accessibility, convenience, responsiveness, and cost-effectiveness of services provided to citizens. The implementation of this framework is expected to promote an open and accountable government. It is crucial to emphasize that the successful achievement of e-Government goals relies on factors such as political leadership, support across all government levels, key infrastructure, skilled human resources, a suitable legal and regulatory framework, information resources, and citizen-centric services.

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Importance of service integration in e-government implementations

Cited by 7 publications

References 31 publications

Identifikasi Pelayanan Publik Berbasis E-Government Pemerintah Kota Kendari Pada Masa New Normal

Identifikasi Pelayanan Publik Berbasis E-Government Pemerintah Kota Kendari Pada Masa New Normal

Methodology and Criteria for Evaluating E-Services: The Case of Azerbaijan

A Framework for An Integrated E- Government System for Public Service Sectors in Developing Countries Using Design Science Research Methodology

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