Improvement of Passenger Service Processes of Departing Flight Based on Project Management Methods

Abstract

The article considers the formalization of the service technology of departing passengers into network model, which is a good basis for improving the service technology, monitoring the performance that determines the process duration and service optimization in cost and resources. The article shows the formalization result of the service technology of departing passengers into network model; the critical path is found, and the duration of service is determined. In order to find the critical path of the network graph it is recommended to apply the Dijkstra algorithm. It allows us to identify all critical paths from the initial vertex to the final one if there are several. Improving the service process is possible by reducing the performance duration on the critical path and upgrading the service technology. When servicing the departing passengers, there may be factors that lead to the flight departure delay due to the fault of the passenger transportation organization. While analyzing the service for departing passengers, additional work to eliminate the flight delay factors is considered. The service network model is shown in case of untimely removal of the baggage, belonged to the passenger who has not arrived for the flight; the service duration has been determined and critical path activities requiring special attention have been identified. The results analysis provides a list of critical path activities for several reasons of departure violation. It is concluded that it is necessary to reduce the performance duration of critical path graph to ensure the departure of a scheduled flight. Optimization of network model involves consideration of several possible service technologies of departing flight, taking into account the additional work to eliminate the factors leading to the flight delay from the airport and then creation of such service technology which would provide the minimum expenses at given service process duration.