Improvement of quality of housing-and-communal services management

Abstract

The need of this research is determined by low quality of management at all the levels of the system of housing-and-communal services in Russia, insufficient study of specifics of management of this industry, and also by the need of the development of ways of the increase in management efficiency for the purpose of getting out of the crisis and providing further development. The author revealed some types of services, which are the most significant for consumers; defined their compliances to reference value; technical characteristics of the services quality on the basis of the use of the given model for the organizations rendering housing-and-communal services by the means of sociological poll. The matrix known as “House of Quality” is created for the assessment of the quality of the housing-and-communal services. The matrix and the carried-out analysis allowed the development of some recommendations on the improvement of management quality in the sphere. Results of the research can be used by the regional authorities in the Russian Federation and municipal authorities, when developing standard legal support, programmes of the development of housing, and also when choosing methods of assessing their management efficiency and developing measures to improve management quality.

The role of metallurgical clusters in the development of environmental engineering: new opportunities

“…-low real wage of products (9-10%) and high material-output ratio (75-80%)), etc. Social policy implemented by the city-forming organizations of the steel industry is aimed at improving the welfare of its employees and solving the problems of the social development of single industry-specific education [8,10,12].…”

“…-in reduction of atmospheric air pollution -by 15%; -in water treatment -by 45%; -in the processing of production and consumption waste -by 29% [14][15][16][17]. World experience shows that the economy can be considered sustainable if the share of own mechanical engineering reaches 70%.…”

Improvement of the methodology of strategic management of the environmental-and-economic development in the region

“…Approach to the research of a region as to a uniform ecological-and-economic system allows to consider the property of strategically focused safe development in the establishment of criteria and parameters of the assessment of the ecological-and-economic level. The application of the approach in the analysis of the threats impact on the principal properties of the ecological-and-economic systems (Table 2) [1,5] demonstrates that the condition of the system security is determined by the criteria estimating "ability to resist to destabilizing factors" and by the "self-development" properties as they face the greatest consequences. The results of the analysis of the impact of threats and the system of criteria in serial decomposition on the basic properties of the ecological-and-economic system presented in Table 2 demonstrate that the criteria defining a condition of the safety of the ecologicaland-economic system are: "existence of adaptive mechanisms to external influences" and "sufficiency of resources for prime and a breeding".…”

The “smart city” concept as a strategy for managing the infrastructure of a single-industry town

“…- -creation and development of infrastructure to support small businesses (business incubators, industrial parks, other elements); -subsidizing part of the cost for paying electric energy (power) [3]. One of the last areas of support provided by the Monotown Development Fund is the project on mentoring "MONOGORODA.RF".…”