2020
DOI: 10.3390/app10072433
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Improving a Manufacturing Process Using the 8Ds Method. A Case Study in a Manufacturing Company

Abstract: Customer satisfaction is a key element for survival and competitiveness in industrial companies. This paper describes a case study in a manufacturing company that deals with several customer complaints due to defective custom cable assemblies that are integrated in an engine. The goal of this research is to find a solution to this problem, as well as prevent its recurrence by implementing the eight disciplines (8Ds) method in order to: (1) develop a team, (2) describe the problem, (3) develop an interim contai… Show more

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Cited by 21 publications
(11 citation statements)
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“…8D purpose is to identify, correct, and eliminate recurring problems. It consist of 8-steps to be followed by quality improvement team for problem solving as well as for product and process improvement [8,9]. According to the IATF 16949:2016 [4], in automotive supplying companies based on this standard, organizations shall have a defined process for problem-solving leading to root cause identification and elimination.…”
Section: Introductionmentioning
confidence: 99%
“…8D purpose is to identify, correct, and eliminate recurring problems. It consist of 8-steps to be followed by quality improvement team for problem solving as well as for product and process improvement [8,9]. According to the IATF 16949:2016 [4], in automotive supplying companies based on this standard, organizations shall have a defined process for problem-solving leading to root cause identification and elimination.…”
Section: Introductionmentioning
confidence: 99%
“…All of them aimed to enhance key performance indicators and waste reduction. All these process improvement methods are widely reported and studied in other contexts than the manufacturing industry [3,6,[15][16], including the extractive industry [17] and the services sector [10,[16][17]. Additionally, the Plan-Do-Check-Act (PDCA) model is also known as Plan-Do-Study-Act (PDSA) and is an LM technique for quality improvement [18].…”
Section: Introductionmentioning
confidence: 99%
“…These tools use divergent techniques, which help generate multiple alternatives, and convergent techniques that help analyze and filter the generated options [3] [4]. Some of the most cited methodologies are 8D [5] [6] [7] [8], PDCA [9] [10] [11] [12] [13] [14] [15] [16], DMAIC [17] [18] [19] [20] [21] [22] [11] and KAIZEN [23] [24] [25] [26] [27] [28]. However, Ishikawa [29] and 5 Way analysis [30] remain the most basic tools used in all those methodologies.…”
Section: Introductionmentioning
confidence: 99%