Improving enterprise system support—a case-based approach

An FCM–FAHP approach for managing readiness-relevant activities for ERP implementation

“…The studies in the first group investigate the correlations between the influential factors but do not introduce a practical assessment model to assess the overall degree of readiness (AbdinnourHelm et al 2003, Raymond et al 2006, Shivers-Blackwell and Charles 2006, Kwahk and Lee 2008. The studies in the second group develop an assessment model by examining the contribution of influential factors on the overall readiness (Wognum et al 2004, Shafaei and Dabiri 2008, Razmi et al 2009, Hanafizadeh and Ravasan 2011. Most of these studies do not propose a methodology for an organization to develop its own assessment model.…”

“…Abdinnour-Helm et al (2003) investigate pre-implementation attitudes and the organizational readiness for implementing an ERP system and examine the employees' attitudes in the effectiveness of ERP implementation. Wognum et al (2004) develop a readiness assessment framework using the cause-event-action-outcome chain technique to analyse the preparedness of an organization at the start of an ERP implementation project. Shivers-Blackwell and Charles (2006) investigate the readiness of students in using an ERP system.…”

“…Some of these have investigated the factors which influence readiness (Abdinnour-Helm et al 2003, ShiversBlackwell and Charles 2006, Kwahk and Lee 2008. Other studies have developed a model for assessing readiness (Wognum et al 2004, Shafaei and Dabiri 2008, Razmi et al 2009, Hanafizadeh and Ravasan 2011. All of these studies include the effect of readiness-relevant factors/activities on the overall readiness.…”

Studying the processes during implementation of enterprise systems

“…the framework developed by Walsham and Waema (1994) with the focus on cultural and power issues during the implementation; or the mapping method developed by Lanzara and Mathiassen (1985). One way of tackling the problem of processual research based on process approach was developed by the BEST project, Better Enterprise System Implementation, based on the Process-based Model of Organisations (Sedmak et al, 2004;Wognum et al, 2004b;Kenett and Lombardo 2007;Wognum and Fan, 2007). The model is used to study various types of processes, e.g.…”

Managing readiness-relevant activities for the organizational dimension of ERP implementation

“…AbdinnourHelm et al [8] examine pre-implementation attitudes and the organizational readiness for implementing an ERP system and examined the role of employees' attitudes in the effectiveness of ERP implementation. Wognum et al [9] develop a readiness assessment framework using the cause-event-action-outcome (CEAO) chain technique to analyze the preparedness of an organization at the start of ERP implementation project. ShiversBlackwell and Charles [10] investigate the readiness of students in using an ERP system.…”