Studying the processes during implementation of enterprise systems

Abstract

This paper explores the processes that occur during the implementation of an enterprise system (ES). It seeks to identify the most prevalent and/or that which has the most impact on the implementation. Data was collected through a case study of a SAP implementation on the UK site of an international durables manufacturing company. The research questions focus on the method for capturing and analysing process related data, as well as on what the actual processes are. Communication was found to be the most prevalent of processes highlighted by the interviewees. The implications for research and practice are discussed and directions for further research suggested.

Strategic Development of a Decision Making Support System in a Public R&D Center

“…In this regard, it is worth considering that in all systems under study "there is an interaction of highly complex components (i.e., intelligent human beings)" (Newman et al, 2006), either as elements of the system under study, or as "enforcers" of the study itself. A recent study (Sedmak, 2010) found that communication is a key factor for successful implementation, which reinforces the notion that success of such initiatives depends on the integration of human resources. To achieve this, the implementation of an initiative presented in this work requires the involvement and full commitment of top management.…”

“…One of the main challenges for the integration of computer systems is that, usually, organizations integrate isolated information systems (Sharum & Sage, 2002), since "organizations often make these decisions without formal analysis of existing systems and processes or without the clear understanding of the new system's details" (Jukic, Jukic, & Velasco, 2009;OASIG, 1996). An approach which integrates organizational and technical change is perhaps missing in most organizations (Sedmak, 2010).…”