Improving Interhospital Medical Patient Transportation in Morocco

Frichi, Youness; Kacem, Abderrahmane Ben; Jawab, Fouad; Kamach, Oulaïd; Samir, Chafik

doi:10.4018/978-1-7998-0268-6.ch008

Cited by 12 publications

(4 citation statements)

References 39 publications

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“…According to the UPC model results, special attention should be paid to the accessibility of medical transportation and the availability of technical equipment/facilities, as these elements showed strong correlations with the PA. These findings are in line with other studies and official reports that have reported the issue of medical transportation in Morocco (Frichi, Ben Kacem, Jawab, Kamach & Chafik, 2020;Hssain & Hssain, 2013;Tachfouti, Bhatti, Nejjari, Kanjaa & Salmi, 2011), and the low availability of technical facilities (CESE, 2013).…”

Section: Discussionsupporting

confidence: 91%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

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Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and patient satisfaction. Thus, the paper focuses on modeling and evaluating the relationship between these three constructs.Design/methodology/approach: In the present study, hospital logistics was specified as a second-order construct composed of five first-order constructs: physical accessibility, waiting time, consultation time, hospital hotel services, and administrative procedures. A questionnaire was developed and administered face-to-face to 384 hospitalized patients in three public healthcare facilities in Fez-Morocco. Collected data were processed and analyzed deploying the PLS-SEM method and using SmartPLS3 software. Data analysis was carried out by considering two types of patient circuits according to the admission modes in the healthcare facility: Urgent Patients Circuit and Scheduled Patients Circuit. Thus, two PLS-SEM models were evaluated and validated.Findings: Results highlighted the significant impact of hospital logistics on quality and satisfaction. In particular, the results of the two models showed that the most preponderant hospital logistics component is physical accessibility which consists of the availability and accessibility of ambulances, medical and nursing staff, support and guidance staff, technical facilities and equipment, etc. Thus, hospital managers and health system stakeholders should pay particular attention to hospital logistics activities in general and specifically to the physical accessibility to improve the quality of care and patient satisfaction.Research limitations/implications: This study only included patients from three public healthcare facilities in Fez-Morocco. Also, the model variables of hospital logistics construct are restricted and were applied in a specific context. Besides, the sample size was relatively reduced. Thus, results generalization might be limited. Further studies including more patients from other territories and including other logistics components are needed for large-scale validation of the proposed model. Originality/value: The results of this study contribute to the scientific literature on hospital logistics and its role as a lever for quality of care and patient satisfaction.

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Section: Discussionsupporting

confidence: 91%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

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“…While "HCSC coordination among stakeholders," "Joint HC equipment development approaches" and "Strengthening group purchasing in HCSC strategies" have been categorized into the effect group. Hence, integrating HCSC processes, HC information management and strategic HCSC planning (Moons et al, 2019;Kochan et al, 2018;Kwon et al, 2016) will result in coordination among stakeholders for joint HC equipment development and group purchasing in the HCSC (Frichi et al, 2020;Mathur et al, 2018). Hussain et al (2019) also highlighted that the lack of coordination across the HCSC hinders stakeholders' collaboration and subsequently affects health equipment development and HCSC strategies.…”

Section: Discussionmentioning

confidence: 99%

Benchmarking health-care supply chain by implementing Industry 4.0: a fuzzy-AHP-DEMATEL approach

Hossain

Thakur

2020

BIJ

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PurposeWith the rising needs of health-care (HC) services during the health outbreaks, it is essential to upgrade the existing HC delivery infrastructure. The study aims to prioritize and highlight the interrelationships among the key factors of the smart health-care supply chain (HCSC) by implementing the concept of Industry 4.0.Design/methodology/approachThe key factors of implementing Industry 4.0 in HCSC have been identified through extensive literature review and stakeholders' opinions. To achieve the abovementioned objectives, the present study proposed hybrid multi-criteria decision-making (MCDM) tools, namely, the fuzzy-analytic hierarchy process (AHP) and fuzzy- decision-making trial and evaluation laboratory (DEMATEL). The Fuzzy-AHP prioritized the factors of implementing Industry 4.0 in HCSC, while the cause–effect relationships among the factors have been explored using fuzzy-DEMATEL.FindingsThe results of the study indicated that HC logistics management (HCLM) is the most prioritized factor of implementing Industry 4.0 in HCSC, followed by the integrated HCSC, then sustainable HCSC practices, HCSC innovation and technological aspects, HCSC institutional perspectives, HCSC competitiveness, social aspects and economic factors of HCSC. The cause–effect analysis has highlighted integrated HCSC, HCLM, HCSC competitiveness and social aspects as the cause group factors and they are the critical success parameters for implementing Industry 4.0 in the HCSC.Practical implicationsThe results of the study can be useful for policymakers, humanitarian organizations, health administrators and other decision makers considering the smartening of HCSC to enhance the operational performance of health facilities.Originality/valueThis is one of the few studies to have been conducted so far in which the subfactors of HCSC implementing Industry 4.0 have been identified and analyzed using the fuzzy-AHP and fuzzy-DEMATEL hybrid approach.

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“…Some researchers underline that the term collaboration is chosen to describe the close cooperation among autonomous partners engaged in a joined initiative to effectively meet the end customer's needs with minimum cost [13,14]. Collaboration occurs when two or more organizations exchange information, share responsibilities for planning, manage, execute, and monitor supply chain performance [14][15][16]. Singh et al [17] consider that supply chain collaboration is a responsible relationship among partners, who share information, develop a collective performance, and reconfigure business practices to improve profit margin.…”

Section: Supply Chain Collaborationmentioning

confidence: 99%

“…Many studies have found that a higher level of supply chain collaboration can improve the firms' performance, especially in logistics activities [32,33]. Other studies have identified cost reduction, profit, forecast accuracy, and inventory control as the benefits of collaboration in the supply chain [10,15]. As a conclusion of a literature review by Singh et al [17], the authors listed the benefits of supply chain collaboration as follow: inventory turns, increased revenues, costs reduction, product availability, on-time delivery, responsiveness, advanced economy, capital utilization, decreased time to market, improved quality, reduced inventory, improved customer services, better supply chain relationships, increased information sharing, accurate forecasting, and enhanced competitiveness.…”

Section: Benefits Of Collaborative Relationshipsmentioning

confidence: 99%

Proposing a Supply Chain Collaboration Framework for Synchronous Flow Implementation in the Automotive Industry: A Moroccan Case Study

et al. 2020

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The present paper reports on studying synchronous flow implementation, as a lean supply chain tools, through a collaborative relationship with suppliers. This involves consolidating with a new contribution to the development and application of a supply chain collaboration framework between automotive constructor and first-tier equipment suppliers to achieve the synchronous flow of components. The objective is to provide the automotive companies with a decision-making tool for selecting strategic suppliers to collaborate with, examining the collaboration context in terms of motivators, drivers, and barriers and evaluating the collaboration performance. Therefore, our contribution is structured as follows. As a first step, an overview of papers reporting on collaboration, lean supply chain, and synchronous flow is provided to identify the key elements of successful collaboration relationships. As a result, a preliminary framework is elaborated. The second step described the case study of a leading automotive firm “RENAULT” and its suppliers in Morocco. Based on semi-structured interviews conducted with participants from these companies, the preliminary framework was improved. The next section discusses the obtained results as well as the improved framework. Finally, conclusions and suggestions for further works are included.

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Improving Interhospital Medical Patient Transportation in Morocco

Cited by 12 publications

References 39 publications

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Benchmarking health-care supply chain by implementing Industry 4.0: a fuzzy-AHP-DEMATEL approach

Proposing a Supply Chain Collaboration Framework for Synchronous Flow Implementation in the Automotive Industry: A Moroccan Case Study

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