Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance

Abstract

The research aimed to analyze the effect of leader-member exchange, work-life balance, and job satisfaction on organizational citizenship behavior (OCB). The respondents were nursing staff at a hospital in Indonesia. The sample was 169 respondents, taken using a purposive sampling technique. Structural Equation Modeling (SEM) method was applied as the data analysis techniques with the application AMOS 22.0. Based on the results, the research finds that first, leader-member exchange and work-life balance have a positive and significant effect on job satisfaction and OCB. Second, job satisfaction affects OCB positively and significantly. Third, job satisfaction mediates the influence of leader-member exchange on OCB significantly. Fourth, job satisfaction also mediates the effect of work-life balance on OCB significantly. In conclusion, fostering OCB in hospitals is very important to produce better health service performance. The research shows that by increasing leader-member exchange, worklife balance, and job satisfaction, it can improve OCB. Overall, the research presents a significant contribution to the development of research in the field of human resource management and organizational behavior in the health sector in Indonesia.

Implications of Job Satisfaction, Organizational Commitment, and Organizational Culture on Organizational Citizenship Behavior in Electrical Professional Organizations in Indonesia

“…However, job satisfaction does not affect OCB. This is different from previous research which concludes that job satisfaction has positive implications (Fitrio et al, 2019;Heriyadi et al, 2020;P Prasetio et al, 2017;Yuliani & Katim, 2017). This research, however, does not support the implications of job satisfaction on implementing positive behavior through OCB, but it indirectly increases OCB with a percentage of 15%.…”

The Balance between Work and Life for Subjective Well-Being: A Moderated Mediation Model

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Examining the mediating effect of job satisfaction on the relationship between budgetary participation and organizational citizenship behavior in Indonesian higher education institutions

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