Improving public services using artificial intelligence: possibilities, pitfalls, governance

Henman, Paul

doi:10.1080/23276665.2020.1816188

Cited by 138 publications

(69 citation statements)

References 31 publications

(27 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Possible unclear effects of digitalization need to be taken into consideration as well. In particular, digital solutions may impose an "algorithm governance" [55]. If users rely on the digital tools-which incorporate a pre-established definition of adequacy and correctness of production-farmers could lose their autonomy in corporate management.…”

mentioning

confidence: 99%

The Digitalization of Agriculture and Rural Areas: Towards a Taxonomy of the Impacts

et al. 2021

View full text Add to dashboard Cite

The literature about digitalization in agriculture and rural areas is vast and sectorial at the same time. Both international political institutions and practitioners are interested in promoting digital technology, indicating and describing potential benefits and risks. Meanwhile, academics analyze the actual and possible impacts of digital technologies by using case studies. However, the extensive literature makes it challenging to derive a comprehensive synthesis of the possible impacts that digital technologies are and might generate in the rural domains. In the given context, the present work aims at contributing to the construction of a framework providing a first classification of the digital technologies’ impacts to use in both research and a political agenda.

show abstract

mentioning

confidence: 99%

The Digitalization of Agriculture and Rural Areas: Towards a Taxonomy of the Impacts

et al. 2021

View full text Add to dashboard Cite

show abstract

“…To improve the user experience GUapp is implemented in a chatbot to allow users to interact using natural language. Paul Henman [ 36 ] focused the study on use of AI in public sector, for automated decision making system, for chatbot to give advice, provide information and for public safety and security. They discussed four challenges in public administration for deploying AI.…”

Section: Ai-chatbots: Public Administration Based Servicesmentioning

confidence: 99%

A survey on providing customer and public administration based services using AI: chatbot

Nirala

Singh

Purani³

2022

Multimed Tools Appl

View full text Add to dashboard Cite

A chatbot is emerged as an effective tool to address the user queries in automated, most appropriate and accurate way. Depending upon the complexity of the subject domain, researchers are employing variety of soft-computing techniques to make the chatbot user-friendly. It is observed that chatbots have flooded the globe with wide range of services including ordering foods, suggesting products, advising for insurance policies, providing customer support, giving financial assistance, schedule meetings etc. However, public administration based services wherein chatbot intervention influence the most, is not explored yet. This paper discuses about artificial intelligence based chatbots including their applications, challenges, architecture and models. It also talks about evolution of chatbots starting from Turing Test and Rule-based chatbots to advanced Artificial Intelligence based Chatbots (AI-Chatbots). AI-Chatbots are providing much kind of services, which this paper outlines into two main aspects including customer based services and public administration based services. The purpose of this survey is to understand and explore the possibility of customer & public administration services based chatbot. The survey demonstrates that there exist an immense potential in the AI assisted chatbot system for providing customer services and providing better governance in public administration services.

show abstract

“…Other scholars have also noted that “the challenges of AI play particularly in the public sector a special role, as the protection […] of citizens and their provision with goods and services they cannot provide on their own is a central part of governmental duties” (Wirtz et al 2019 ). Furthermore, given the specific challenges in governments’ use of AI, good oversight procedures are believed to be crucial to ensure that the use of AI is in accordance with collective objectives (Henman 2020 ).…”

Section: Ai and Public Policymentioning

confidence: 99%

AI under great uncertainty: implications and decision strategies for public policy

Nordström

2021

AI & Soc

View full text Add to dashboard Cite

Decisions where there is not enough information for a well-informed decision due to unidentified consequences, options, or undetermined demarcation of the decision problem are called decisions under great uncertainty. This paper argues that public policy decisions on how and if to implement decision-making processes based on machine learning and AI for public use are such decisions. Decisions on public policy on AI are uncertain due to three features specific to the current landscape of AI, namely (i) the vagueness of the definition of AI, (ii) uncertain outcomes of AI implementations and (iii) pacing problems. Given that many potential applications of AI in the public sector concern functions central to the public sphere, decisions on the implementation of such applications are particularly sensitive. Therefore, it is suggested that public policy-makers and decision-makers in the public sector can adopt strategies from the argumentative approach in decision theory to mitigate the established great uncertainty. In particular, the notions of framing and temporal strategies are considered.

show abstract

Improving public services using artificial intelligence: possibilities, pitfalls, governance

Cited by 138 publications

References 31 publications

The Digitalization of Agriculture and Rural Areas: Towards a Taxonomy of the Impacts

The Digitalization of Agriculture and Rural Areas: Towards a Taxonomy of the Impacts

A survey on providing customer and public administration based services using AI: chatbot

AI under great uncertainty: implications and decision strategies for public policy

Contact Info

Product

Resources

About