Improving the Clinical-care Pathway of an Ayurvedic Hospital: A Teaching Case for Developing Process Improvement Capabilities

Bandara, Wasana; Thennakoon, Dharshani; Syed, Rehan; Mathiesen, Paul; Ranaweera, K. K. D. S.

doi:10.1057/jittc.2016.4

Cited by 3 publications

(5 citation statements)

References 6 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The related business process architecture helps IT operators with the initial identification of the core and support processes. Bandara et al (2016) propose a teaching case of business process improvement for education purposes. The case study is based on a real-life patient-care process of a national Ayurvedic hospital in Sri Lanka, where the current patient-care process is described in detail, challenging students to analyse the current process and to derive justifiable innovative recommendations that are feasible to the case context and to improve business processes at the hospital.…”

Section: Improving Care Pathways Through Bpmmentioning

confidence: 99%

See 1 more Smart Citation

Improving care pathways through BPM and telemedicine: an Italian study

Rocco,

Mitrano,

Corallo

et al. 2024

BPMJ

View full text Add to dashboard Cite

PurposeThe future increase of chronic diseases in the world requires new challenges in the health domain to improve patients' care from the point of view of the organizational processes, clinical pathways and technological solutions of digital health. For this reason, the present paper aims to focus on the study and application of well-known clinical practices and efficient organizational approaches through an innovative model (TALIsMAn) to support new care process redesign and digitalization for chronic patients.Design/methodology/approachIn addition to specific clinical models employed to manage chronic conditions such as the Population Health Management and Chronic Care Model, we introduce a Business Process Management methodology implementation supported by a set of e-health technologies, in order to manage Care Pathways (CPs) digitalization and procedures improvement.FindingsThis study shows that telemedicine services with advanced devices and technologies are not enough to provide significant changes in the healthcare sector if other key aspects such as health processes, organizational systems, interactions between actors and responsibilities are not considered and improved. Therefore, new clinical models and organizational approaches are necessary together with a deep technological change, otherwise, theoretical benefits given by telemedicine services, which often employ advanced Information and Communication Technology (ICT) systems and devices, may not be translated into effective enhancements. They are obtained not only through the implementation of single telemedicine services, but integrating them in a wider digital ecosystem, where clinicians are supported in different clinical steps they have to perform.Originality/valueThe present work defines a novel methodological framework based on organizational, clinical and technological innovation, in order to redesign the territorial care for people with chronic diseases. This innovative ecosystem applied in the Italian research project TALIsMAn is based on the concept of a continuum of care and digitalization of CPs supported by Business Process Management System and telemedicine services. The main goal is to organize the different socio-medical activities in a unique and integrated IT system that should be sustainable, scalable and replicable.

show abstract

Section: Improving Care Pathways Through Bpmmentioning

confidence: 99%

“…The related business process architecture helps IT operators with the initial identification of the core and support processes. Bandara et al . (2016) propose a teaching case of business process improvement for education purposes.…”

Section: Introductionmentioning

confidence: 99%

Improving care pathways through BPM and telemedicine: an Italian study

Rocco,

Mitrano,

Corallo

et al. 2024

BPMJ

View full text Add to dashboard Cite

show abstract

“…It is applied in various financial institutions (Buavaraporn and Tannock, 2013), such as a bank (Islam and Ahmed, 2012) and insurance (Leon et al , 2020). Implementation in healthcare is also thriving recently (Nelson, 1993; Bandara et al , 2016; Ahmed et al , 2019). Moreover, this methodology is reaching the tourism sector (Samanta and Kyriazopoulos, 2009) and the telecommunication sector (Ibrahim et al , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

Seven-waste framework of waste identification and elimination for computer-based administrative work

Widodo

Astanti

et al. 2020

TQM

View full text Add to dashboard Cite

PurposeThis paper tries to generalize business process improvement (BPI) methodology. It utilizes the seven-waste framework as an essential step in the methodology. While the seven-waste concept is usually applied for manufacturing activities, this paper tries to explore the applicability of it to office-work activities. Also, this paper demonstrates that information technology can be used as a tool for reducing waste in the office-work.Design/methodology/approachA comprehensive literature review of BPI methodology studies was conducted in order to propose systematic flowcharts to represent the sequence of processes involved in each step of BPI methodology. The proposed flowcharts are applied to a case study in supply chain planning and allocation planning at a manufacturing company. The seven-waste framework is designed as part of the step, in which equivalency between the definition of waste found on the production floor and waste found in office work is presented.FindingsThe BPI methodology generally follows five steps: initialization, selection, design, implementation and evaluation. The seven-waste framework is effectively applied in the selection step. The case study shows that information technology can be used as a tool in business process improvement to reduce waste in the business process.Practical implicationsThe case study indicates that the proposed framework and methodology are proven able to reduce the three key performance indicators. They are the number of steps from 54 to 24 (55% reduction), processing time from 890 min to 313.5 min (64% reduction) and the number of the manual process from 41 to 17 (59% reduction).Originality/valueThis paper proposes a generalization of BPI methodology, the seven-waste framework in the selection step of the BPI methodology, the seven-waste concept in office-work activity and the use of information technology for BPI by reducing waste in office-work activity.

show abstract

“…Different mechanisms to train people in enterprisewide BPM are sought for to address this (Bandara et al 2010;Leyer and Wollersheim 2013). Teaching cases are an established mechanism to assist in BPM capability building (Bandara et al 2016). A teaching case provides an applied example from the real world, allowing students/trainees to be creative and solution oriented in their way of thinking.…”

mentioning

confidence: 99%

“…A teaching case provides an applied example from the real world, allowing students/trainees to be creative and solution oriented in their way of thinking. Such resources are called for in BPM (Bandara et al 2016). This case addresses a previously untapped resource gap by presenting a teaching case that is on E-BPM within an SME context.…”

mentioning

confidence: 99%

Developing Organization-wide BPM Capabilities in an SME: The Approaches Used, Challenges and Outcomes

Bandara

Opsahl

2017

Journal of Information Technology Teaching Cases

Self Cite

View full text Add to dashboard Cite

Business Process Management (BPM) is well known for improving the competitiveness and sustainability of a business, and is widely applied. But, BPM practices in SMEs are alarmingly low, regardless of the potential positive impacts BPM brings. This is due to: limited resources, absence of a cross-functional mindset and lack of strategic clarity. Adopting BPM as a management paradigm across the enterprise [hereafter referred to as Enterprise-BPM (E-BPM)] reduces operational inefficiencies and supports innovative practices essential for success, which is the key to SMEs. However, SMEs lack the required know-how, and hence, BPM education/training plays a vital role in supporting this transformation. Teaching cases are recognized as a useful form of education to bring real life to the classroom, and more and more BPM teaching cases are emerging. However, there is a shortcoming in teaching cases addressing E-BPM, and teaching cases addressing E-BPM in SMEs are to date non-existent. This teaching case, especially developed to address this gap, is based on a Norwegian conference venue operating in the Norwegian market. This narrative describes the organization, the context for deploying BPM on enterprise-level and related challenges.

show abstract

Improving the Clinical-care Pathway of an Ayurvedic Hospital: A Teaching Case for Developing Process Improvement Capabilities

Cited by 3 publications

References 6 publications

Improving care pathways through BPM and telemedicine: an Italian study

Improving care pathways through BPM and telemedicine: an Italian study

Seven-waste framework of waste identification and elimination for computer-based administrative work

Developing Organization-wide BPM Capabilities in an SME: The Approaches Used, Challenges and Outcomes

Contact Info

Product

Resources

About