Improving the usability and accessibility of voting systems and products

Laskowski, Sharon J.; Yen, James H.; Autry, Marguerite W.; Cuginin, J; Killam, William H.

doi:10.6028/nist.sp.500-256

Cited by 25 publications

(17 citation statements)

References 19 publications

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“…To assess the usability of voting systems, the National Institute of Standards and Technology (NIST) recommends using the International Standards and Organization's (ISO 9241-11, 1998) [14] metrics of efficiency, effectiveness, and satisfaction [15]. As NIST is responsible for setting voting system testing standards, it is important for research on the usability of such systems to use these metrics.…”

Section: Assessing Usabilitymentioning

confidence: 99%

Electronic voting machines versus traditional methods

Everett

Greene

Byrne

et al. 2008

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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In the 2006 U.S. election, it was estimated that over 66 million people would be voting on direct recording electronic (DRE) systems in 34% of the nation's counties [8]. Although these computer-based voting systems have been widely adopted, they have not been empirically proven to be more usable than their predecessors. The series of studies reported here compares usability data from a DRE with those from more traditional voting technologies (paper ballots, punch cards, and lever machines). Results indicate that there were little differences between the DRE and these older methods in efficiency or effectiveness. However, in terms of user satisfaction, the DRE was significantly better than the older methods. Paper ballots also perform well, but participants were much more satisfied with their experiences voting on the DRE. The disconnect between subjective and objective usability has potential policy ramifications.

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Section: Assessing Usabilitymentioning

confidence: 99%

Electronic voting machines versus traditional methods

Everett

Greene

Byrne

et al. 2008

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

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“…Istilah sistem banyak digunakan dalam berbagai bentuk, seperti sebagai sistem operasi jika dihubungkan dengan software, menjadi komputer jika dihubungkan dengan perangkat keras dan sebagai sistem jaringan jika dihubungkan dengan perangkat keras, perangkat lunak dan kabel (Laskowski et al, 2004). Aksesibilitas yang dirasakan merupakan faktor penting yang mempengaruhi kegunaan dan keberhasilan sistem informasi (Rice dan Shook 1988).…”

Section: Akses Terhadap Sistemunclassified

“…Sedangkan menurut Laskowski et al, (2004), aksesibilitas didefinisikan sebagai karakteristik yang dapat diukur; sejauh mana sistem tersebut tersedia dan dapat digunakan oleh individu yang tidak mampu. CEN/CENELEC/ETSI (2014) mendefinisikan aksesibilitas sebagai sejauh mana produk, sistem, layanan lingkungan dan fasilitas dapat digunakan oleh orang-orang dari populasi dengan karakteristik jangkauan terluas dan kemampuan untuk mencapai tujuan dan konteks tertentu.…”

Section: Akses Terhadap Sistemunclassified

Anteseden dan Konsekuensi Kepuasan terhadap Penggunaan E-Learning pada Mahasiswa

Berlianto

2017

jeb

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“…That is, in the current study, we measure the usability of manual audits using three metrics, as recommended by the U.S. National Institute of Standards and Technology (Laskowski et al, 2004). These three metrics for usability include the objective metrics of effectiveness and efficiency, as well as the subjective metric of satisfaction.…”

Section: Measuring Usabilitymentioning

confidence: 99%

Post-Election Auditing: Effects of Procedure and Ballot Type on Manual Counting Accuracy, Efficiency, and Auditor Satisfaction and Confidence

Goggin

Byrne

Gilbert

2012

Election Law Journal: Rules, Politics, and Policy

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A task common to nearly all types of election auditing is that of human auditors physically counting ballots by hand. This task, fundamental to the goal of accuracy in an audit, can be a source of error. While somewhat basic in its nature, the process of counting can be strongly influenced by many procedural and legal factors. In the current study, we examine how specific group counting procedures and ballot types affect the accuracy, efficiency, and subjective judgments of usability of a post-election audit. These two procedures, quite different in their implementation and employed in real elections in two U.S. states, have built-in redundant checks and multiple tallies to help bolster accuracy; we found that even with this redundancy, errors are surprisingly frequent. Additionally, certain counting procedures are more efficient, as well as less variable in the amount of error they introduce into the audit process. We found that well-specified procedures, as well as division of labor amongst group counting members, help ensure more accurate and efficient ballot audits.

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Improving the usability and accessibility of voting systems and products

Cited by 25 publications

References 19 publications

Electronic voting machines versus traditional methods

Electronic voting machines versus traditional methods

Anteseden dan Konsekuensi Kepuasan terhadap Penggunaan E-Learning pada Mahasiswa

Post-Election Auditing: Effects of Procedure and Ballot Type on Manual Counting Accuracy, Efficiency, and Auditor Satisfaction and Confidence

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