In-patient satisfaction with nursing care: Outcome measurement in a tertiary health facility in Lagos, Nigeria

Mobolaji-Olajide, Oluwafunmilola Mary; Adereti, Stella; Odutayo, Patience Omonigho; Adejumo, Prisca Olabisi

doi:10.1016/j.ijans.2020.100264

Cited by 11 publications

(8 citation statements)

References 9 publications

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“…Studies conducted in Nigeria, Iran, and Saudi Arabia also revealed a high level of patient satisfaction with nursing care 81%, 82.8%, and 86%, respectively. [22][23][24] This study finding is comparable with study done in truky (63.9%). The findings also showed that nurses should treat patients with respect, favor, and courtesy by highlighting the value of communication.…”

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confidence: 88%

The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

Kibret¹,

Tadesse²,

Debella³

et al. 2022

NRR

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The extent to which nurses tailor their care to the patient's specific needs has a direct impact on patient health outcomes. Satisfied people will have good communication with the health professional, which results in good care and health outcome, so this study aimed to assess the association of caring behavior of nurses with the level of patient satisfaction, in public hospitals of the Harari region, Eastern Ethiopia, from March 10 to April 10, 2021. Methods: A cross-sectional study was conducted among 300 nurses providing inpatient services and 345 randomly selected admitted patients in two public hospitals of Harari region, Eastern Ethiopia. Clinical nurse-patient interaction scale was used to assess the level of caring behavior. The level of patient satisfaction was measured using the patient satisfaction scale tool. We used structural equation modeling to determine the relationship of nurses caring behaviour and the level of patient satisfaction. The association was reported using coefficient (β) along with a 95% confidence interval. The statistical significance of the association was declared at P < 0.05. Results: According to this study, only 51.67% of the nurses had good caring behavior and 62.90% of the patients were satisfied with the nursing care they received. The nurses' caring behavior score was increased by 41% (β=0.41; 95% CI: 0.20, 0.63) and (β=0.65; 95% CI: 0.48, 0.81) as nurses' job satisfaction and work environment scores increased by one scale, respectively. Similarly, the score of patient satisfaction was increased by 2% (β=0.02; 95% CI: 0.01, 0.12) as the score of nurse caring behaviour was increased by one scale. Conclusion:Patient satisfaction increased as the nurses care behavior score increased, so nurses must continue to identify ways to evaluate and increase patient happiness, as well as illustrate the impact nurses have on patient satisfaction with hospital experience as a result of their treatment.

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confidence: 88%

The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

Kibret¹,

Tadesse²,

Debella³

et al. 2022

NRR

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“…On the other hand, it is clinically relevant to determine how satisfied patients are with health services because they are more likely to adhere to treatment plans, participate actively in their own care, and continue using health-care services. [29][30][31] Ethiopian Federal Ministry of Health (FMOH) has been engaged to improve the quality of nursing care, also to improve patient satisfaction across the country in the last few years by launching the initiatives like Compassionate and respectful care (CRC), and national nursing quality service were started. 32 However, little studies found indicating patient satisfaction toward nursing care after these interventions.…”

Section: Introductionmentioning

confidence: 99%

Comparison of Patients Satisfaction Levels Toward Nursing Care in Public and Private Hospitals, Jimma, Ethiopia

Dinsa¹,

Gelana²,

Salgedo³

2022

NRR

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Background:The difference in nursing care quality by institution has implications for both the organization and its clients. Though disparities in patient satisfaction, which is an interpersonal patient outcome with nursing care, have been reported between public and private hospitals, there has been little research on the study area. Objective: To compare the level of patients' satisfaction towards nursing care services among adult inpatients at Jimma Medical Center, and Oda Hulle hospital Jimma, southwest Ethiopia 2021. Methods: A comparative cross-sectional study design was used among 431 patients of Jimma medical center and Oda Hulle hospital from May 3 to July 3, 2021, using a systematic random sampling technique. The Newcastle scale of satisfaction was used to collect data, which was then entered into Epidata 4.6 and exported to SPSS version 26 for analysis. We used descriptive and logistic regression analysis. Results: Patient satisfaction at public and private hospitals was reported 54.2% (95% CI: 52.9-59.3) and 57.1% (95% CI: 55.2-61.7), respectively. In public hospital, the patient satisfaction was affected by being in the age group of 41-50 years (P = 0.006, AOR = 3), duration of stay in the ward (P = 0.002, AOR = 0.42,), cleanliness of the ward (P = 0.018, AOR = 1.8,), and admission history (P = 0.049, AOR = 0.60,). In private hospital (Oda Hulle), the patient satisfaction was affected by history of admission (P = 0.035, OR = 0.456), ward space (p = 0.007, AOR = 2.8), the perceived capacity of nurses (P = 0.002, AOR = 5.8) to pharmacy services (P = 0.032, AOR = 2.3,). Conclusion:Relatively the patient satisfaction towards nursing care in public hospital was lower compared to the private hospital, though no statistical difference (p = 0.225) observed. Illness history, cleanliness of the ward, Nurses make adequate visits and get their support when needed, Adequacy of ward space, the perceived capacity of nurses, and Access to pharmacy services were positively associated with patient satisfaction.

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“…In these studies, the highest score was related to professional ethics in providing services, and in general, the observance of ethical principles by nurses was average [ 1 ]. Studies showing the views of patients towards nursing services had different results, while some showed the appropriate quality of nurses’ treatment [ 12 ], others showed that the nursing services provided could not meet the demands and expectations of patients [ 6 ]. In a report, it was found that moral conditions and atmosphere can increase effective resilience and subsequently lead to an increase in nurses’ performance [ 13 ].…”

Section: Introductionmentioning

confidence: 99%

Investigating the relationship between resilience and professional ethics in nurses: a cross-sectional study in southern Iran

Asadi,

Molazem,

Mohebbi

et al. 2023

BMC Nurs

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Introduction All businesses that deal directly with clients need to observe ethics, but in the nursing profession due to its nature, compliance with professional ethics becomes more necessary. On the other hand, nurses face tensions and difficult conditions in their daily work environment. Resilience is one of the most important abilities of human beings, which in difficult conditions causes effective adaptation to stress-causing factors. Therefore, the relationship between resilience and professional ethics becomes important. The aim of the study The present study was conducted to investigate the relationship between resilience and professional ethics in nurses of Shahid Ganji Hospital, Borazjan 2022–2023. Methods The current study is a cross-sectional descriptive-analytical study. The study environment was Shahid Ganji Hospital in Borazjan, Bushehr, Iran. The research method of the current study was census, so all 400 nurses of this hospital were invited to participate in the study. Finally, 340 of them were included in the study based on the inclusion criteria. Data collection tools included a demographic information form, Connor-Davidson questionnaire, and Cadozier professional ethics questionnaire. Data analysis was done using SPSS version 22 software. Results Most of the participants were between 25 and 30 years old. The average overall score of resilience and professional ethics of nurses participating in the study was 64.1 ± 16.3 and 34.3 ± 9.4, respectively. No significant difference was observed between the demographic characteristics of nurses with resilience and professional ethics. The Spearman correlation coefficient indicated a statistically significant and inverse relationship between professional ethics and resilience levels (r = -0.265, P < 0.001). Conclusion The present study demonstrated a significant and inverse relationship between professional ethics and resilience among nurses. Furthermore, professional ethics were at a moderate level, while resilience was at a good level. Therefore, it is recommended that enhancing professional ethics skills through the organization of educational workshops for nurses should be considered by nursing managers.

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In-patient satisfaction with nursing care: Outcome measurement in a tertiary health facility in Lagos, Nigeria

Cited by 11 publications

References 9 publications

The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

The Association of Nurses Caring Behavior with the Level of Patient Satisfaction, Harari Region, Eastern Ethiopia

Comparison of Patients Satisfaction Levels Toward Nursing Care in Public and Private Hospitals, Jimma, Ethiopia

Investigating the relationship between resilience and professional ethics in nurses: a cross-sectional study in southern Iran

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