Consideration of both low-and high-resolution transmission spectroscopy is key for obtaining a comprehensive picture of exoplanet atmospheres. In studies of transmission spectra, the continuum information is well established with low-resolution spectra, while the shapes of individual lines are best constrained with high-resolution observations. In this work, we aim to merge high-with lowresolution transmission spectroscopy to place tighter constraints on physical parameters of the atmospheres. We present the analysis of three primary transits of WASP-69 b in the visible (VIS) channel of the CARMENES instrument and perform a combined lowand high-resolution analysis using additional data from HARPS-N, OSIRIS/GTC, and WFC3/HST already available in the literature. We investigate the Na i D 1 and D 2 doublet, Hα, the Ca ii infra-red triplet (IRT), and K i λ7699 Å lines, and we monitor the stellar photometric variability by performing long-term photometric observations with the STELLA telescope. During the first CARMENES observing night, we detected the planet Na i D 2 and D 1 lines at ∼ 7σ and ∼ 3σ significance levels, respectively. We measured a D 2 /D 1 intensity ratio of 2.5±0.7, which is in agreement with previous HARPS-N observations. Our modelling of WFC3 and OSIRIS data suggests strong Rayleigh scattering, solar to super-solar water abundance, and a highly muted Na feature in the atmosphere of this planet, in agreement with previous investigations of this target. We use the continuum information retrieved from the low-resolution spectroscopy as a prior to break the degeneracy between the Na abundance, reference pressure, and thermosphere temperature for the high-resolution spectroscopic analysis. We fit the Na i D 1 and D 2 lines individually and find that the posterior distributions of the model parameters agree with each other within 1σ. Our results suggest that local thermodynamic equilibrium processes can explain the observed D 2 /D 1 ratio because the presence of haze opacity mutes the absorption features.