Individual adjustment during technological innovation: A research framework

Nelson, Debra L.; Kletke, Marilyn G.

doi:10.1080/01449299008924242

Cited by 44 publications

(24 citation statements)

References 36 publications

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“…It has been argued that psychophysiology has a valuable contribution to make to the design and evaluation of interactive system s (Gale and Christie 1986, Nelson and Kletke 1990, W astell 1990. Mullins and Treu (1991) have contended that the psychophysiological approach is of particular relevance in dem anding, high-pressure work environm ents (e.g., air traf® c control) where performance and stress m inimization are critical.…”

Section: Discussionmentioning

confidence: 99%

Stress, control and computer system design: A psychophysiological field study

Wastell¹,

Newman²

1996

Behaviour & Information Technology

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The stressful nature of computer-based work is often highlighted in the research literature. In this study, we argue that a well designed computer system should realize the twin aims of enhancing performance and lowering stress. This paper reports on a psychophysiological ® eld study of the implementation of a comm and-and-control system in an ambulance service. The evaluation revealed both improvements in operator performance and a reduction in stress levels. In particular, it was found that computer support reduced both systolic blood pressure and subjective anxiety during conditions of peak workload. These ® ndings are discussed in terms of Turner and Karasek' s integrated model of the relationships between com puter system design, task performance and well-being. The success of the computer system was attributed to the support that it gave operators; by enhancing their degree of control it enabled them to cope better in a highly demanding work environment. The study shows that psychophysiological techniques have a valuable role to play in system design/evaluation; and more generally, that systems development methodologies should take greater account of applied psychological research, especially in areas such as stress.

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Section: Discussionmentioning

confidence: 99%

Stress, control and computer system design: A psychophysiological field study

Wastell¹,

Newman²

1996

Behaviour & Information Technology

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“…The employees are required to participate in discussions on how new applications could be used and incorporating their requirements into system design. This helps them to become familiar with new applications from the beginning, thus decreasing the Technostress (Clark & Kalin, 1996;Nelson & Kletke, 1990). Another important step to reduce the Technostress can be by communicating the changes, benefits, and opportunities accompanying the introduction of new technology (Parsons, Linden, O'Connor, & Hagao, 1991).…”

Section: Technostress Inhibitormentioning

confidence: 97%

“…It supports organizational mechanisms and adjustment that reduce the negative outcomes from ICT use. One of these important mechanisms is organizational and technical support for end users before use of new technology (Nelson & Kletke, 1990). This is because the new ICTs in organization are often introduced at a rapid rate.…”

Section: Technostress Inhibitormentioning

confidence: 99%

Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician

Jena

2015

Computers in Human Behavior

188

177

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“…Nelson and Kletke (1990) report that reduced task variety was associated with technology-related stress during the introduction of computer technology and Igbaria (1990) found a signi® cant relationship between tasks performed (variety) and computer anxiety.…”

Section: The Revised Modelmentioning

confidence: 97%

Attitudes towards end-user computing: A structural equation model

Harris¹

1999

Behaviour & Information Technology

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Success with End-U ser Computing (EUC) is dependen t on the voluntary behaviour of individuals, which is regulated by their attitudes. Even where proven opportunities exist for bene® cial deployment of EUC, adverse attitudes can inhibit use. Structural equation modelling was used to analyse survey data relating to the processes by which individuals form their attitudes towards computers. The results provide support for hypothesized in¯uences on attitudes from personality, product involvement, task characteristics, and com puter anxiety. Additional analyses reveal the eOE ects of dem ographic factors. Attitudes towards com puters provide a potentially more enduring measure of EUC success than do previous measures. Mechanism s for promoting positive attitudes towards computers are critical for full appreciation of the bene® ts of EUC.

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Individual adjustment during technological innovation: A research framework

Cited by 44 publications

References 36 publications

Stress, control and computer system design: A psychophysiological field study

Stress, control and computer system design: A psychophysiological field study

Technostress in ICT enabled collaborative learning environment: An empirical study among Indian academician

Attitudes towards end-user computing: A structural equation model

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