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Her research interests centre on the organisation and delivery of child welfare services. She has a particular interest in the use of ethnographic methods to examine the 'local' enactment of law and social policy. Her most recent publication is a co-edited book, Critical Perspectives on Safeguarding Children, published by Wiley-Blackwell in October 2009.

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Current social policy initiatives are promoting early intervention to improve the lives of disadvantaged children. Neuroscientific evidence is prominent in this discourse, creating the lustre of science, but too much has been taken on trust. In particular, the argument that the first three years are critical has created a now-or-never imperative to intervene before irreparable damage is done to the developing infant brain. A critique of current policy in the United Kingdom is provided here, drawing on counter-arguments from the policy discourse in the United States during the 'decade of the brain', updated with more recent research findings. Overall, we show that the infant brain is not readily susceptible to permanent and irreversible damage from psychosocial deprivation. Rather, plasticity and resilience seem to be the general rule. The co-option of neuroscience has medicalised policy discourse, silencing vital moral debate and pushing practice in the direction of standardised, targeted interventions rather than simpler forms of family and community support, which can yield more sustainable results.

Information technology plays a pivotal role in New Labour's modernization programme. Here we report findings from a 2 year ethnographic study of the impact and origin of one such system, the Integrated Children's System, which has been deployed in statutory children's social care. We show how the ICS, by attempting to micro-manage work through a rigid performance management regime, and a centrally prescribed practice model, has disrupted the professional task, engendering a range of unsafe practices and provoking a gathering storm of user resistance. We attribute these paradoxical outcomes to inherent flaws in the design of ICS, which derive from the history of its development and its embodiment of an audit-driven, inspectorial ideology. We conclude with some suggestions for user-centred design and policymaking, which have relevance not only for children's social care but for the public services in general.