Industria De Servicios De Telecomunicaciones Y Reforma Regulatoria en México

Ordóñez, Sergio; Navarrete, Daniel Parajuá

doi:10.1016/j.rpd.2016.01.003

Cited by 2 publications

(1 citation statement)

References 2 publications

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“…In terms of cell phone service providers, Mexico has a rather unique characteristic, because the company Radiomovil Dipsa S.A. de C.V. that manages the brand Telcel is a market leader in the area of Mexican telecommunications (Diaz, 2012). For this study, the data confirm that 60.5 per cent of participants have Telcel as their provider, 16.5 per cent use Movistar and, in third place ,AT&T with 10.5 per cent participation in the national market, after it bought out Iusacell and Nextel in 2015 (Ordoñez and Navarrete, 2016).…”

Section: Profile Of Respondentssupporting

confidence: 62%

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Carrillo

Svensson

Neira

2019

IJQSS

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Purpose The purpose of this paper is to test a research model based on the cause-and-effect relationships between perceived justice, service satisfaction and behavioral intention. Design/methodology/approach This paper is based on a questionnaire survey with service receivers in the Mexican telecom industry. Findings There are significant relationships between international/distributive justice and service satisfaction, as well as between service satisfaction and behavioral intention. Research limitations/implications The research model tested appears not to be context- and time-specific, but valid across contexts and through time. Practical implications The cause-and-effect relationships between perceived justice, service satisfaction and behavioral intention provide useful insights into service recovery strategies. Originality/value This paper provides additional empirical substantiations to existing theory and previous studies.

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Section: Profile Of Respondentssupporting

confidence: 62%

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Carrillo

Svensson

Neira

2019

IJQSS

View full text Add to dashboard Cite

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Seguridad energética e interseccionalidad de género en Zacatecas, México

García

Capistrán

2019

SyA

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El presente artículo analiza la seguridad energética de hogares que han adoptado fuentes alternativas de energía (calentadores solares), con énfasis en las relaciones de género intergeneracionales que se establecen en torno a ellas. Los datos fueron recolectados en Zacatecas a través de una metodología mixta que involucró entrevistas, cuestionarios, grupos focales y devolución de resultados. Se utilizaron dos ejes de análisis: el contraste rural/urbano y la interseccionalidad de género. Las hipótesis fueron dos: 1) a mayor disponibilidad y asequibilidad de energéticos habrá mayor seguridad energética en los hogares; 2) los significados culturales atribuidos a la diferencia sexual definen las relaciones sociales que se establecen en torno al aprovisionamiento y uso de energéticos. Ambas hipótesis pudieron ser comprobadas: los hogares rurales tienen mayor seguridad energética que los urbanos porque sus integrantes pueden recurrir a una batería más amplia de recursos energéticos. En cuanto a la segunda hipótesis se encontró que los hombres tienen la responsabilidad de proveer económicamente al hogar y las mujeres de transformar la energía en cuidados para sus integrantes, concluyéndose que resulta clave entender esta dinámica para facilitar la transición hacia el modelo sustentable de energía.

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Industria De Servicios De Telecomunicaciones Y Reforma Regulatoria en México

Cited by 2 publications

References 2 publications

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Seguridad energética e interseccionalidad de género en Zacatecas, México

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