“…Consistent with recommendations from interpretive researchers (Lincoln & Guba, 1985), grounded theorists (Strauss & Corbin, 1998), and previous case-based research in business-tobusiness marketing (Beverland, Napoli, & Lindgreen, 2007;Flint, Woodruff, & Gardial, 2002), we apply the criteria of credibility, transferability, dependability, confirmability, integrity, fit, understanding, generality, and control. Specifically, we solicit experts to help us select the cases, develop independent interpretations of the findings on an individual basis, and allow respondents to provide feedback on the initial findings.…”