Industry 4.0: The New Quality Management Paradigm in Era of Industrial Internet of Things

Abstract

Advanced technologies such as Big Data, the Internet of Things, artificial intelligence, robotics, cloud computing, and additive manufacturing are enablers of the industry 4.0 revolution and signify intense transformations in socio-economic systems. This work investigates the enabling nature of certain technologies in the emergence and development of different quality paradigms. Each enabling technology is related to a certain industrial revolution; consequently, a certain quality paradigm has been developed. Where is quality management now, in which direction its development is going, and what can be expected in the future is discussed in this paper. The research focuses on the most important factors discussed in the literature that influenced quality development throughout history. Results are presented in written and graphical form and include newly established theories based on recent innovations. Since this is a cumulative overview of different quality methods, it only briefly discusses the most important theories. It was observed that with Industry 4.0 enabling technologies, we are currently experiencing a transformation in this discipline, reaching a higher level in the competition for market positioning. Particularly, meeting explicit customer needs is upgraded with latent customer needs - linked to the customer's emotional responses (delight) to products/services. This paper contributes to a new field of research that is becoming increasingly popular.

¿Qué es la calidad 4.0? Una revisión de la literatura

“…Esta ha consistido en verificar si los productos cumplían con ciertas características de calidad previamente establecidas. Sin embargo, esta práctica generaba costos y tiempo; por consiguiente, una forma de resolver el problema fue a través de las cartas de control que propuso Walter Shewhart en 1920 cuando trabajó en Bell Labs, las cuales identificaban defectos durante el proceso y no al final (Duraković & Halilovic, 2023). Más tarde, en 1930, Dodge y Roming establecen las tablas de muestreo para evitar realizar inspecciones al 100 %, los cuales generaban altos costos (Hernández et al, 2011).…”

Exploration and Practice of General Problem in Different Curricula of Mechanical Engineering Major under the Background of New Engineering

“…Whether it is required by external reality of higher education or the logical development of higher education itself, taking reform is an important guarantee for achieving the sustainable development of higher engineering education in the future [1]. Faced with the strong impact of the new round of industrial revolution, artificial intelligence, big data, and the Internet of Things (IoT), governments around the world have launched and deployed a variety of strategies [2][3][4]. Following Germany's "Industry 4.0", the United State's "Industrial Internet Strategy", France's "New Industrial France strategy ", and Japan's "Japan Revitalization Strategy", China's "Made in China 2025" was introduced [5].…”