Influence of Electronic Administration on Public Service Delivery among State Agencies in Kenya

Riany, Kenneth Goga

doi:10.24018/ejbmr.2021.6.2.712

Cited by 7 publications

(7 citation statements)

References 12 publications

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“…Trust is very important for encouraging users toward e-government services usage (Khan, Rahim, et al, 2018a). E-government strategies accelerate and enhance the public service delivery performance of the Kenyan e-Government (Riany et al, 2018). E-government service delivery impacts the adoption of e-government in the Netherlands (Budding et al, 2018).…”

Section: Discussionmentioning

confidence: 99%

“…Moreover, government service delivery through e-governance and citizens' awareness affect users' trust, which affects e-government service usage (Chandrashekar, 2018). E-government strategies accelerate and enhance public service delivery performance (Riany et al, 2018). E-government service delivery affects e-government adoption (Budding et al, 2018).…”

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

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Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.

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Section: Discussionmentioning

confidence: 99%

Section: Credibility (Trust) and Intention To Use E-government Servicesmentioning

confidence: 99%

Behavioral Acceptance of Electronic Government in Jordan

Al-Haddad

Sharabati

Khasawneh

et al. 2023

International Journal of Electronic Government Research

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“…Although global accountability standards play an important guiding role, the successful implementation of global health initiatives depend on national context [1]. Blake, Annorbah-Sarpei and Bailey (2016) study on whether engaging multiple health and non-health stakeholders resulted in improvements [42]. They documented that engaging a broad range of stakeholders, including citizens, in social accountability initiatives targeting local health facilities can lead to improvements in maternal and newborn health services due to a heightened sense of shared ownership.…”

Section: Literature Reviewmentioning

confidence: 99%

Moderating Effect of Mobile Technology on the Relationship Between Health Systems Governance and Service Delivery in National Referral Hospitals in Kenya

Abdi,

Guyo,

Moronge

2024

ejmhr

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In recent years, there is an increased attention to build formidable health systems governance to promote the highest attainable standard of health service delivery which has become a fundamental part of our human rights and of our understanding of a life in dignity. The health systems governance through the establishment of health policy has taken on increasing importance in the provision of health care services in the health institutions. The public hospitals in Kenya have weak health systems governance attributed to the existing health policy affecting quality healthcare. The current study sought to examine the moderating effect of mobile technology on the relationship between health systems governance and service delivery in National Referral Hospitals in Kenya. The study was anchored to the Contingency Leadership Theory. The study identified six categories of the target respondents, namely, 5 directors, 43 board members and 88 head of departments. The study used regression analysis to analyze the association between the variables at 0.05 level of significance. Results revealed that mobile technology positively and significantly moderated the relationship between health systems governance and service delivery in national referral hospitals in Kenya. The results support the current theories related to the study. Consequently, this study provides national referral hospitals with insights of how to improve health care service delivery through the adoption of appropriate mobile technology and health systems governance in the national referral hospitals. This could go a long way in ensuring there is improved service delivery in the national referral hospitals in Kenya. The implications of the study are that the moderating effect of mobile technology on the relationship between health systems governance and healthcare service delivery in Kenyan hospitals can lead to positive outcomes such as improved communication, data management, and patient-centered care. However, it also presents challenges that need to be carefully addressed through appropriate governance mechanisms. The successful integration of mobile technology requires a comprehensive and adaptive approach to healthcare governance in the national referral hospitals in the country.

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“…As the balanced scorecard provides a comprehensive, top-down view of organizational performance with a strong focus on vision and strategy, performance management can be greatly facilitated through its use (Missroon, 2010). Riany, Were, Kihara (2018) studied on influence of e-Government Strategy Implementation on the Performance of Public Service Delivery in Kenya. The study adopted a descriptive research design to collect data from the target population comprised of employees within the management cadre working at five specific government agencies running e-Government projects portals as part of their core mandate and daily operations which totaled to 4163.…”

Section: E-government Institutional Frameworkmentioning

confidence: 99%

E-Government Strategies Adoption and Organizational Performance of State Corporations in Kenya

ONDITI,

ODOLLO, PhD,

SIJE, PhD

2023

strategicjournals.com

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Performance of Kenyan state corporations remains crucial for development of the country. The Kenyan government acknowledges that over the years there has been poor performance in the public sector including state corporations. The general objective of the study is to establish the influence of e-government strategy adoption on organizational performance of selected state corporations in Kenya. The study adopted descriptive research design. The study targets 315 respondents (heads of department in ICT, operations, strategy, human resources and customer service departments) from 63 state corporations classified as public enterprises in Kenya, whereby Taro Yamane's proportional sampling technique formula has been used to calculate a sample size of 176 respondents. The study used stratified sampling to select heads of department in ICT, operations, strategy, human resources and customer service departments. A structured questionnaire was the selected instrument for data collection for the study. Descriptive statistics was used to summarize data. The findings established that there is significant positive influence of e-government policy framework, e-government institutional framework, e-government legal framework and ICT infrastructure on organizational performance of state corporations. The resulted postulated that the four independent variables, significantly predicted variance in organizational performance of state corporations and Ministry of Information, Communication and the Digital Economy. The study concluded that improvement in egovernment policy framework, e-government institutional framework, e-government legal framework and ICT infrastructure would result to improved organizational performance of state corporations. The study recommended that e-government policy should be re-evaluated to enhance the effectiveness of the current egovernment institutional framework and align it with the technological changes and needs of the users. The study further recommended that it should be the responsibility of government to evolve a comprehensive egovernment legal framework on which ministries can anchor e-government implementation policies in line with their strategic objectives.

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Influence of Electronic Administration on Public Service Delivery among State Agencies in Kenya

Cited by 7 publications

References 12 publications

Behavioral Acceptance of Electronic Government in Jordan

Behavioral Acceptance of Electronic Government in Jordan

Moderating Effect of Mobile Technology on the Relationship Between Health Systems Governance and Service Delivery in National Referral Hospitals in Kenya

E-Government Strategies Adoption and Organizational Performance of State Corporations in Kenya

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