Information and Communication Technologies in Tourism 2014

Abstract

Technological progress and tourism have gone hand in hand for years. Information communication technology (ICT) and tourism are two of the most dynamic motivators of the emerging global economy. Tourism can be considered as one of the most profitable sectors of the Hungarian economy, and in rural areas it is often the only successful economic activity. Development of ICTs and the expansion of the Internet have changed dramatically in the past few decades. This process is noticeable in Hungary, as well. Platform of tourism increasingly get to the Internet nowadays, which is vitally important because tourism is an information-intense industry. Therefore, it is critical to understand changes in technologies in order to maintain the crucial role of this sector in the Hungarian economy. The aim of my study is to support the significance of tourism in Hungary and especially in the North Plain Region with the help of statistical data. Then, I try to show how ICTs appear in this sector and emphasize the role of these tools with some concrete examples.

Smart destinations and tech-savvy millennial tourists: hype versus reality

“…After a filter question to discriminate the students who were born between 1982 and 2002 (millennials), the first block gathered data on mobile technologies use in travel context: types of devices used, purposes of use (adapted from D. Wang et al, 2014; and intensity of use through a five-point Likert scale. The use of mobile technologies in relation to specific situations/interactions in smart destinations (derived from literature: Buhalis & Amaranggana, 2014;Gretzel, Sigala et al, 2015;Gretzel, Reino et al, 2015, among others) was tested through dichotomic choice (YES/NO).…”

Towards a conceptualisation of smart tourists and their role within the smart destination scenario

“…This could be achieved, theoretically, through a central technological platform that could interconnect all the stakeholders, integrate the data input from different sources, and allow for dynamic, realtime information sharing. This would maximise efficiency, improve decision making and enhance tourist experiences (Buhalis & Amaranggana, 2014;Choe & Fesenmaier, 2017;X. Wang et al, 2016;Xiang et al, 2015) in a context in which destinations need to remain competitive and innovate more than ever before by promoting stronger ties and an intelligent sharing of knowledge among stakeholders (Baggio & Cooper, 2010).…”

“…Cutting-edge technological developments, such as intelligent systems, the Internet of Things (IoT) or cloud computing, are all reshaping these concepts and forcing to take a step further and develop new viable models for an unprecedented situation for destinations and tourists alike (Lamsfus, Martín, Alzua-Sorzabal, & Torres-Manzanera, 2015;Xiang & Fesenmaier, 2017). In this context, smart destinations (SDs) have recently emerged as a plausible response to these structural changes, seizing the opportunity to provide enhanced and more personalised experiences through higher levels of interconnection among stakeholders in the smart service system (Buhalis & Amaranggana, 2014Buonincontri & Micera, 2016).…”

Systems, Software and Services Process Improvement

“…It enables users to view historical places and information about them [7]. Research highlights the importance of AR technology in tourism by emphasizing that industry of tourism needs to draw the attention of people and nowadays the most efficient way to achieve this is through the usage of mobile devices, therefore tourism industry must be kept updated by new investments [8].…”