Information and reference services in the digital library

Abstract

Information and reference services are one major component of library services. This article attempts to describe the paradigm of information and reference services in the digital library. Based on the fact that automatic digital library technologies are solving more and more information needs and changing the mode of user service, the authors suggest a three-levelled system that supports users' information needs. The role of reference librarians at each level is discussed. Finally, digital reference service, a new means of delivering services, is briefly reviewed. The authors emphasize that a systematic process to support users' information needs in the digital library is required.

Mapping knowledge domains of Chinese digital library research output, 1994–2010

“…Table 5 Keywords co-occurrence matrix B been paid attention to by scholars in China, because user information needs, service quality expectations, facilitated outcomes, and added values of digital libraries are realized through service process. Thus in the digital library era, it is certain that the people interested in digital libraries studies must think deeply how to develop Library Service (LibSer) to promote the services in digital libraries, such as how to bring out Personalized Information Service (PISer) or Personalized Service (P-Ser), as users' needs are not only a complex and constantly evolving issue, but also are never met because of their individual, personal and changing nature (Han and Goulding 2003). Among all the services in digital libraries, reference (Ref) and information services (InfoSer) are major components, which are constantly developing as is the library itself.…”

Typologia współczesnych usług informacyjnych

“…W obrębie usług cyfrowych autorzy wymieniają -ze względu na czas i sposób realizacji -usługi synchroniczne (np. czat) i asynchroniczne (wymiana e-maili, komunikacja poprzez strony WWW) (Han & Goulding, 2003). Podobny podział stosuje także Anita Chandwani.…”

Aplicación del modelo de series de tiempo a la prospección del servicio de referencia en línea de la Biblioteca del IIMAS-UNAM

“…En un concepto más amplio, Lifeng Han (2003) menciona que los servicios de referencia digital terminológicamente representan a aquellos servicios proporcionados a través de medios electrónicos haciendo uso de aquellos de tipo asincróno (correo electrónico, formularios-web) y sincróno (chat, mensajería instantánea, videoconferencias, y otros en tiempo real). Entretanto, en un sentido estricto, la referencia digital es usualmente utilizada como un sinónimo de referencia electrónica en tiempo real.…”