Information Communication Technology Use for Public Safety in the United States

Kapucu, Naim; Haupt, Brittany

doi:10.3389/fcomm.2016.00008

Cited by 10 publications

(4 citation statements)

References 36 publications

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“…The advent of social media provided opportunities but also complexities for government agencies and nonprofit organizations undertaking crisis communication (Austin & Jin, 2017; Kapucu & Haupt, 2016). More organizations realize that the challenge is not only to establish their social media presence but also to determine how to effectively get the public’s attention during urgent situations (Jin et al, 2014; Shi & Medina, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Shi

Luo

Soto-Vásquez

et al. 2023

Chinese Public Administration Review

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Using compassion is an important public communication strategy associated with many positive outcomes. While research on compassion has grown in many fields, few studies have explored the role of compassion in crisis communication. This study fills the gap in the research to examine if public sectors and nonprofit organizations used compassion on their social media content and how it impacts public emotion in a winter freeze crisis in Texas. Facebook posts from four local agencies were analyzed to investigate the role of compassion in crisis communication during this emergency. The results highlight the value of using compassion on social media in crisis communication. Facebook posts containing compassion components significantly increased online public engagement. Furthermore, compassion functioned to decrease negative emotions and bolster positive emotions among the public. Media richness did not exert any significant impact on public reactions. Policy implications for government agencies and non-profit organizations are discussed.

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Section: Literature Reviewmentioning

confidence: 99%

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Shi

Luo

Soto-Vásquez

et al. 2023

Chinese Public Administration Review

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“…Outros trabalhos propõem sistemas com objetivos parecidos, mas com significativas diferenc ¸as em sua aplicac ¸ão. Em [Xu et al 2019] e [Xu et al 2020], é utilizado blockchain para o compartilhamento de dados e seguranc ¸a das informac ¸ões enviadas; [Du et al 2016] buscam o controle dos ativos relacionados ao atendimento de ocorrências em situac ¸ões críticas; [Bojadjievski et al 2018] focam nos aspectos da camada de transporte da soluc ¸ão e questões relacionadas à infraestrutura da rede; [Kapucu et al 2018] utilizam dados estatísticos de diferentes agências de seguranc ¸a pública para tomada de decisão, planejamento e governanc ¸a; [Ivanc and Blažič 2016] focam na parte da seguranc ¸a da informac ¸ão e requisitos de seguranc ¸a; [Mayer-Schönberger 2005] trata dos aspectos da troca de informac ¸ões via canais de rádio; [Engelenburg et al 2017] baseiam-se em servic ¸os comerciais de fornecimento de mercadorias e como alguns aspectos podem ser utilizados para o sistema de seguranc ¸a pública; [Alshawish et al 2016] falam do potencial do uso de BigData para cidades inteligentes; [Kapucu and Haupt 2016] listam tecnologias usadas em seguranc ¸a pública especificamente na comunicac ¸ão via rádio; [Fraga-Lamas et al 2016] apontam as dificuldades enfrentadas pelo setor de seguranc ¸a pública para a utilizac ¸ão de tecnologias IoT (Internet of Things, ou Internet das Coisas); [Kożuch and Sienkiewicz-Małyjurek 2016] trazem uma pesquisa sobre fatores decorrentes e causadores da coordenac ¸ão entre unidades independentes da seguranc ¸a pública; [Casey et al 2019] propõem quais informac ¸ões podem e devem ser compartilhadas entre os diferentes órgãos; [Kebande and Ray 2016] propõem um modelo de procedimento genérico para investigac ¸ões por meios digitais utilizando IoT; por fim, [Casey et al 2017] apresentam uma linguagem de dados específica baseada em JSON (JavaScript Object Notation) para a troca de informac ¸ões de investigac ¸ões criminais.…”

Section: Trabalhos Relacionadosunclassified

Uma Plataforma para promover a Interoperabilidade entre Órgãos de Segurança Pública

Nunes

Lopes²

2022

Anais Do VI Workshop De Computação Urbana (CoUrb 2022)

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De forma a acompanhar o avanço tecnológico, é comum buscar o desenvolvimento de técnicas que auxiliam na automatização de procedimentos anteriormente feitos inteiramente de forma manual. Assim, é comum que alguns serviços já estejam habituados a serem realizados de forma analógica, dificultando uma possível mudança nas práticas já enraizadas. Em especial, isso ocorre quando os procedimentos envolvem a ação de órgãos distintos, cada um com suas próprias práticas já estabilizadas há anos e distintas dos demais. Por outro lado, a interoperabilidade entre sistemas é utilizada de forma a permitir que as entidades envolvidas possam operar em conjunto de forma transparente para o usuário. Nesse contexto, este trabalho propõe uma plataforma de middleware que provê a interoperabilidade entre os órgãos policiais e de perícia criminal, visando a melhoria no serviço prestado por estes e a resposta cada vez mais rápida para a sociedade nos serviços de investigação de crimes contra a vida.

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“…It had an important social role in assessing real time security hazards (in the context of on-site situations), and as a means to request paramedical support and equipment, facilitating the rescue of people and sending small alerts to keep the roads between the disaster sites and the hospitals clear. On the other hand, WhatsApp was widely used for group communication, though it lacked appropriate verification of the veracity and reliability of the information shared, being mainly useful for inter-group communication (17).…”

Section: Recommendations For Efficient Disaster Response: the Role Ofmentioning

confidence: 99%

Collegiate neurosurgery in disaster and mass medical emergencies: lessons learned from mexico.

Ramos-Zúñiga

Arellano-Contreras²,

Rochin-Mozqueda³

et al. 2018

Turkish Neurosurgery

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their occurrence may rise through the years. For this reason, efforts like the creation of the world atlas of natural disaster risk, which maps the distribution of specific disaster hazards worldwide, help to improve policies, and local actions (27). During the year 2013, natural disasters and social conflicts affected about 148.2 million people (8). The United Nations reported on the devastating consequences of unpredictable, unpreventable, and impersonating disasters. Over the last two decades, these events had an economic impact of around 2 █ INTRODUCTION A disaster is a natural or human-generated event that seriously disrupts the functioning of society in a sudden way, causing human, material, and ecosystem losses (Table I). It also creates a significant short-term increase in the demand for emergency services, requiring extraordinary measures to address the situation that tendsto fall short because demand generally exceeds responsiveness (10). No community is exempt of incidents classified as disasters, and Every year, natural or people-generated disasters disrupt the functioning of society, causing human, and material loses, which lead to an increase in the demand for medical attention. In the morning of September 19, 2017, a 7.1-magnitude earthquake struck Mexico City and four other cities, leaving around 19 million people affected and 331 dead. Although the medical response was timely, most of the efforts fell short because demand exceeded responsiveness. This incident evidenced the challenges that we have as caregivers with mass medical emergency, and the need for direct and well-structured interventions of professional-medical associations in the immediate response, on both in-site and in-hospital settings. The aim of this paper is to analyze how we respond to these medical emergencies and what new strategies have been proposed in order to identify the weaknesses and areas of improvement, as well as to restructure our methods of emergency intervention. We searched all the information in both official institutional and social media with a public sanitary scope. We submitted this information to a descriptive qualitative analysis and compared with official information and management. We found an important role for social media as a means of communication and civil organization. Collegiate medical societies, such as neurosurgeons, showed a limited reach, little on-site intervention, and poor use of social media and other strategies to improve the response. Finally, we propose how we may approach these mass medical emergencies in a better way, taking advantage of new technologies and strategies.

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Information Communication Technology Use for Public Safety in the United States

Cited by 10 publications

References 36 publications

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Public sectors and nonprofit organizations use of social media to communicate compassion during crisis

Uma Plataforma para promover a Interoperabilidade entre Órgãos de Segurança Pública

Collegiate neurosurgery in disaster and mass medical emergencies: lessons learned from mexico.

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