Information Disclosure, Social Responsibility, Trust, and Attitude Affect Loyalty to Housing Agents

Abstract

We applied a linear structural equation model to explore the impact of information disclosure, social responsibility, trust, and attitude on consumers' loyalty to housing agents. Participants were 466 consumers and potential consumers of housing agency industry services, who completed a survey assessing the variables of interest. Results showed that information disclosure had a direct and significant impact on trust, and an indirect impact on trust through the mediator of corporate social responsibility (CSR), and that trust had an indirect and significant impact on loyalty through the mediator of attitude. The structural relationships among information disclosure, CSR, trust, and attitude should be acknowledged when discussing consumers' loyalty to housing agents.

The Impact of the Physical Attractiveness and Intellectual Competence on Loyalty

“…Furthermore, the reputation, brand, and attractiveness of such companies are also important factors in their selection [2,3]. The real estate industry is a service industry, so consumers may evaluate the image, perceptions, service attitude, and specialty resulting from the services provided by the real estate industry and individual real estate agents, and these factors may, in turn, further influence their confidence in, satisfaction with, and even loyalty towards those companies and agents [4]. A high degree of trust enhances the commitment of buyers and sellers and helps to maintain the relationship by reducing any intention to suspend the relationship, enhancing cooperation, reducing uncertainty, and even increasing the satisfaction of buyers and sellers [5].…”

The Influence of Anchor Characteristics on Consumers' Impulse Apparel Purchase Intention — Evidence from FsQCA

“…Waheed et al investigated the impact of mobile social apps (MSAPs) on consumers' purchase attitude (COPY) based on IS theory and technology acceptance modelling and found that there is a significant positive effect of consumers' trust on their purchasing attitude [28]. Lee, while exploring real estate intermediary loyalty using linear structural equation modelling, found that there was a significant positive effect of consumers' trust on attitude with the largest path coefficient [29]. Bhalla in his study on motivation and constraints for collaborative consumption mediated by consumers' trust and attitude found that there is a statistically significant positive effect of consumers' trust on their attitude and attitude mediates between trust and consumers' intention to participate [30].…”